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March 2024 by Taren R
I a place to order online and to have it ready at a specific time, I had my pickup person be there on time. I get a call at the time it's supposed to be ready to let me know the flavor of ice cream I wanted was out and one of The mix ins I wanted was out, cool I asked for my replacements. I got my ice cream less than 20 minutes later with less than half of the mix-ins that I had that I already had on my order not even have my subtitutes that they called me for. I could have gone across the shopping center to Wegmans and got exactly the same thing for $5 versus $22. I have sent Cold Stone to emails through their website and I've heard nothing back so I will be disputing the charge with my bank and NEVER coming to this place again.Give your business to mom and pop ice cream parlors that appreciate it and don't try to skimp you because you aren't right there in they're face making sure you get what you paid for. RIDICULOUS!
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December 2023 by Leo W.
I haven't been to a Cold Stone Creamery that I haven't liked. The ice cream cakes are delicious, the cookie ice cream sandwiches are my favorite. The fully edible cupcakes are great. The least favorite is the peanut butter Reese's cupcakes. They make me too thirsty and have too much peanut butter for my liking. This is the first CSC that I've been to with other options. They had cake pops, caramel apples, cookies, and other sweets. It's definitely the best looking one I've been to and with the most variety of items. It's far from where I live but I stumbled upon it visiting a relative. I definitely recommend it. It's well lit so the ambiance is pleasant and the service is very pleasant. The most surprising thing they had were some dog treats. I grabbed some for my dog.
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November 2023 by Glazed Donut Monster
Great service! ??
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October 2023 by Aamir Kasim
The ice cream was the second best I've ever had. Ava was really nice.
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September 2023 by Saffron
Good experience. They do custom make each order. It's worth the wait. The staff are great. The ice cream is tasty! Yummy in my tummy!
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September 2023 by ROOSTERS CUSTOMS
The absolute slowest coldstone I've ever been to. I place a online order. Then they take 15 people before they even start to make mine. My ticket printed out and they ignored it the entire time as they walked past again and again until I finally said are you going to make my order?
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May 2023 by Trenna Alestock
I have never had a bad experience at this location. The ice cream is amazing and the staff is always polite and prompt. I know it can get a little hectic with the crowds but they do a amazing job making sure everyone is served properly and is giving a happy experience. ?
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May 2023 by Andrea Jackson
I adore Cold Stones ice cream, especially "Chocolate Devotion"! Yummy for us Chocolate lovers. I have seen some of the reviews about Customer Service but they are always nice, especially Alex!
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May 2023 by Alexis McCoy
Hair in my ice cream and the store smelled odd. Unsanitary. Visited on 14 May at 1130.
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May 2023 by sheisher C
I will never order from this Cold Stone… AGAIN. I ordered through door dash and my ice cream had hair in it. That lets you know there service is poor and very unsanitary.
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April 2023 by Nils Hünerfürst
Service tried their best to be fast and kids said the Ice Cream was good but the price is definitely heavy. A little cup for nearly $7.
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April 2023 by glory2God Holy
I had stopped eating ice cream, then I had a taste of Cold Stone Creamery. It’s so Delicious! The customer service is great! They even have a Lemon Sorbet! Just Yummy ?
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April 2023 by Manish Makhija
Staff was helpful, and fellow at counter was jolly. Happy customer!
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March 2023 by thundar20785
I am a regular and had them prepare my Uber Eats delivery today. Everything was perfect, creamy, and cold. Don’t matter if you drop past or order out, they will alway make sure your desert is prepared to perfection ?
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March 2023 by ShekinahPrecious
I go here all the time, like till the point where my fav worker there is of like asian/hispanic or filipino race and knows my order. I was served by a lightskin girl today and just utterly dissatisfied and disappointed.. I gave her exact directions as to how i wanted my shake. First she got my size wrong but I didn’t notice till later. She struggled to even dish the ice cream so gave me flat scoops of ice cream that couldn’t even round in the ice cream scooper. My milkshake was straight milk, she didn’t even get the amount of ice cream right the first time and had to reblend another scoop which was all milk. I gave up on trying to correct her. I understand tht people make mistakes or no one’s perfect but that was just bad. Ill be back again tho but will refuse service from her.