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November 2023 by Suzcelle Sembrano
I came in on a Sunday afternoon and wanted them to check the pressure in my tires, my tire sensor had been on. They were so helpful and kind and after putting air in my tires, test drove my car to make sure all was good. I was so grateful! Will come back here for tire service! Amazing staff!!!
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October 2023 by Lauren Williams
I had a really great experience here thanks to Felicia and Kellie. They were both super helpful and had really great customer service. They went the extra mile to make sure that I got in and out as quickly as possible and I really appreciate that especially because it was the end of the day
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October 2023 by James Fleming
Great service; knowledgeable staff. My family and I will continue to do business with NTB
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September 2023 by D. Wood
Great customer service provided by Rod. Thoroughly detailed the work that I would need. Down-to-earth, wasn't pushy with the sales pitches. The team got to my vehicle expeditiously. Pleasant attitudes. Everything seems to be functioning properly so far.
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August 2023 by Dawta Inee
I purchased 4 Continental tires here in 2020. Initially the servicemen changed the tires and DID NOT do an alignment. I insisted the alignment be done before leaving with the car, the man at the desk was frustrated but the alignment was done. The mileage on the car and tires is minimal. Fast forward to today, the tires are garbage and NTB told me I need to contact the manufacturer. No bueño NTB! I wouldn’t take a run over shoe heel to this place. The customer service is HORRIBLE, the general service is SUBSTANDARD. Never again ??
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August 2023 by Charles Fields
I was quoted the price of $250.00 to $350.00 to do a tuneup on a Chrysler 300 and when they finished it was $1100.00 for a tuneup just know I will never go there anymore a real ripoff
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July 2023 by ALFRED SESAY
Felicia is a breath of fresh air in the domain of customer service. She made a distressing tire situation look so easy to resolve. She was polite, helpful, and consistent. From this day forward, NTB on Greenbelt Road will be my tire go to place. We need more of Felicia's in customer service
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May 2023 by Cameron Gilkey
Great Service, Chris made sure all my needs were met. Fair and competitive pricing, Would reccomend to anyone in need of work in the DMV area!
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April 2023 by Awesome Is Me
Very professional folks at the counter. Polite, friendly and professionals....time I walked in they were sweeping the floor. I received state of the art customer service. By the time I was done, another one was making the place smell great. I never felt that I was at mechanics shop. Great job, please keep up the good work!
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April 2023 by request name
When I attempted to move the vehicle after I paid for what was suppose to be a completed back brake + rotar / rear shock installation “, there was a new flopping sound, coming from the rear, that was not present when dropped off. It was apparent and obvious, which indicates no one test drove the car after the “repair” was made. Very concerned about the quality of work done today. The car was brought back into the garage. I am now awaiting word on what was at issue.
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April 2023 by Chris Richardson
Great experience from start to finish. I went in for an alignment and was advised that I needed tires. Felicia and the team were professional, courteous and efficient.
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April 2023 by Ijeoma Okeakpu
I came in for oil change and tire rotation and was attended to within a short time. The staff was nice and friendly, and the location is clean as well
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April 2023 by Tykesha Manzie
This place is amazing. I was very happy with service they provided to me. I went in for a free brake check, I was immediately greeted with a warm smile and friendly attitude. They offered me coffee and water while I waited for my vehicle. The brake check was completed within an hour and they informed me that my brakes looked good and I was good for a few more months. I really appreciated them telling me this vs trying to get me to purchase new brakes when I didn't need a new pair. I will recommend this place to anyone and everyone in the surrounding area.
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February 2023 by Desinni Williams
This NTB location was quick and courteous! Felicia communicated well and had me in and out in no time! And she let me have extra pieces of candy
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January 2023 by Ronald Tate
One New Years Eve I unexpected had a flat tire that threatened to ruin my plans. Even though it was close to closing time, Greg and his technicians was extremely courteous and professional. Greg demonstrated excellent customer service skills and I was in and out in a matter of minutes. In am truly thankful.
