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November 2023 by Nicole L.
I should have known better. 3 years later, and ain't a d_mn thing change! Employees hide from customers. No one ever answers the phone. I actually went in and ordered some cabinets and they were shipped to the store. The email had a "Pick up by ____" but I knew I wouldn't be there by this date. So the same email teasingly said, "Call the store if you need help." But it does not matter if I call the store at 6 am, 6 pm, 12 noon or any time in between--no on ever picks up. So I had to call the 800 #, and they called the store. This time the store picks up and puts me on hold for customer service! Once again, they don't pick up! So they transferred me back over to cabinets! I asked the woman if she could walk over to customer care and let them know I will pick up my order # on Sat Nov 18th, bc I really do not want it to get sent back! This store is a joke, and the need a major overhaul with management and customer service!
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October 2023 by Yovanny Hernandez
Gilberto was the employee who assisted me w/ a lawnmower rental and dumped the equipment protection plan without verifying/consenting with me first. After I came back to return it, I asked him about it, he told me I was at fault for not reading the agreement disclosure. I told him he needs to give customers an overview before having customers sign any agreement. I spoke to the manager JR and he told me he will correct the matter, also told me that I need to review the contract going forward. Not a good way to provide customer service, Ty Kevin for following up and providing a refund for the damage protection!!
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July 2023 by kris rock
I have never Rented a Truck from Home Depot
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June 2023 by Dawn E.
I finally chose the flooring for our guest bedroom renovation so went to HD to place my order. The sales person I was directed to was engaged in conversation with three other employees. I patiently waited to get her attention. She turned to acknowledge me with a mouth so full of cookies that she couldn't talk at first. "I would like to place an order for flooring." Was how I introduced myself and my mission when I had her attention. I was acutely aware of the pungent smell of weed as we walked to the flooring I was asking to purchase. It took her a while to confirm the information that I had learned from the website. She made no offer to price or ring me up as she returned to her groupies to resume their conversation. I browsed around and when I left her crew was at the register chatting and laughing away with her bag of cookies making its disappearance one by one into her mouth. The smell of marijuana followed me all the way to the next Home Depot location... they did better but also are not getting my purchase.
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September 2022 by Rachel C.
S/O to Keisha in paint and Anthony in the tool rentals! I went in feeling very trepidatious about refinishing my deck and fence and left feeling confident in my skills, tools and materials and just...happy? The vibe in the store is that the staff genuinely like each other and being at work/helping people. I felt safe asking stupid questions and gained a lot of knowledge. Like, seriously blown away by the staff. The store was also super clean and organized. Just an easy and nice experience!
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June 2022 by Margaret M.
James in the garden center is outstanding!!! 8 am this morning I purchased landscape rocks. None were on the shelf. He was able to locate a pallet and directed the forklift driver to stop what he was doing to retrieve it. He directed me to drive to the back and he loaded into the car trunk for me. Uncommon great customer service.
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May 2022 by Reviewer 5.
Very helpful employees. They may take a while but they are indeed friendly, respectful and try their best to help you whatever way possible. A lot better costumer service than lowe's. Definitely worth it to come to this place over the other option.
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April 2022 by Shevondalyn R.
This may have been the best customer service experience I've had at Home Depot or any other home improvement store. As soon as Otis saw us looking around lost, he immediately asked how he could help. He then helped us find the right grill. Once Tosin assisted with the rental, both he and Otis loaded the grill on the truck and secured it for us. They were both extremely pleasant and friendly throughout the whole experience.
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April 2022 by Michael K.
Outstanding service picking up an online order. Not my usual Home Depot (College Park, Silver Spring, Laurel are the stores I frequent and their online order pickup is generally poor). Lanham has a good system where order pickup is handled by a back door line to the cashiers. I was in and out of the store on a late Friday afternoon in under 5 minutes. Parking was easy and zero frustration will make me consider this store over my more-local locations.
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February 2022 by Peter K.
The worst customer service. They don't care about you if you need help. Do not waste your time. Employees are too busy, lazy, flirting with each other or goofing around or maybe they don't know anything about your questions or needs (working in that area), they throw the ball at each other. But if you have a lucky day (like winning the lottery) and they give you some information (installation or delivery of appliances), consider that the information is incorrect or incomplete. Of course, sooner or later you will have a problem that will cost you much more time and money because of that wrong advice. Where is the store manager or district manager, perhaps working remotely? and we're screwed
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September 2021 by Crystal P.
This location is easy to access. It's a good-sized Home Depot. The staff are extremely friendly and helpful, and the store itself is organized, well-stocked and clean typically.
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August 2021 by Elana G.
Do better! Have we forgotten about customer service? It should NOT take 30 + minutes from the time you hear "a customer needs assistance in lumber"over the store PA system before you have to go back to the customer service desk just to say that nobody has come to assist you. I have been to this store two days in a row to get a 4x4 cut to 48 inches so I can replace my mailbox post. Each time I've been told to wait and I have. Only to be told after the fact that there is nobody in the store "certified" to cut lumber. I'm sorry, but isn't that one of the reasons customers come to your store? If there are set hours that the "cutter" is on duty, post that somewhere so customers know and don't waste their time. Here's a thought, make sure your staff knows so when you go to customer service they can inform customers and save a lot of time and headaches. DOING BETTER MAY KEEP CUSTOMERS FROM GOING TO LOWES...
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December 2020 by Alexis B.
12/28/2020 -Focus: Tool Rental Department I decided to rent a cargo van to move misc stuff like files, photo albums, & small home exercise items that I was storing at my friend's home. I mean why waste the pros time on items like this? Popped into the Tool Rental area around 10:15 am yesterday after I spotted the cargo van I wanted in the parking lot. Employee informed me that it hadn't been serviced so it's not available for rent. Instead, I ended up with a 9' box truck. It was a cost effective option in a pinch so I went thru with the rental. $150 deposit and the fee for a 4 hour block would be deducted. No hidden fees. Remainder would be refunded in 3-5 bus days. My family was bewildered by the size of the truck. I immediately noticed the scratches on the outside which the staff member noted on his sheet but more importantly I noticed the Oil Change light glaring at me. Also, the inside was sticky & dirty with prior folks trash. Truck & Tool Rental may not be Home Depot's primary business however these vehicles are assets that should be maintained and cleaned after each rental especially during a global pandemic. *Additional star for the polite & helpful staff members in the Tool Rental department.
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November 2020 by Mack M.
We came into this HD. Staff doesn't even acknowledge you. They don't try to help you. I guess your supposed to kiss there behinds to get service. We have been waiting about 10min. when I started this review.we were just now approached 15min later.
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August 2020 by Amanda T.
I went in today searching (like the rest of America) for Lysol.I didn't want to waste a trip, so decided to call 1st to see if they got a shipment in. Bad idea! I should have known better--phone rang out for 15 minutes. So I figured, I'd just pop in since I was nearby. I walk in and there are 3 men standing in the center just chit-chatting it up. Certainly, one of them was trained on bow to answer a phone right? Nope. I guess their personal convos were more interesting. I get to the aisle, (and I can't make this up) there was 1 worker there, as soon as me and my daughter walked up, she turned around, gave us her back and zoomed out that row so fast!! It's actually a joke we have now. "Watch how long it takes them to run away from the customer!" Smh. Needless to say, no Lysol!
