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February 2024 by Mohamed Sesay
Stop charging customers unnecessarily. I took the truck at 154156 miles and I returned it at 154178 which is a total of 22 miles and I was charged for 40 miles. That's a difference of 18 miles. This is not a good business. Please send me back the difference of 18 miles that I was charged for.
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February 2024 by Reneé Hall
Everyone I spoke to was helpful and it was smooth picking the truck up and dropping it off.
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December 2023 by Bobcat Arts
Used the storage facility for just under a year. Everyone was helpful and kind whenever I had a question on billing or the doors stopped working again. Only 2 complaints are that they made me buy another puck style lock because the identical one I had wasn't UHAUL branded, and the loading area front door mechanism and keypad lock was always breaking, sometimes making loading in/out difficult. If they fix that, it's 5 stars. I'll be using them for truck rental, trailer hitch and more.
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October 2023 by Ty Tucker
Thank you to Donald, Rosa, and Dominique. They really assisted me and my trailing needs today and they also prevented me from having to travel between locations to complete my reservation. I will definitely visit them again for my U-Haul needs. The experience was very pleasant and personable. Shout out to Porscha! IYKYK
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September 2023 by Jesseca Champagne
They have faulty machinery, they lie on your paperwork in order to charge more fees and customer service does nothing. DO NOT USETHEY WILL OVERCHARGE AND TAKE ADVANTAGE OF YOU. DO NOT USE
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September 2023 by Shernita Munson
Great customer service and well maintained fleet of vans/trucks. Manager Donald and his staff are extremely friendly, helpful and courteous. I frequently rent cargo vans for work and I'm always accommodated at this location, event when other companies can't/won't.Highly recommend Landover Uhaul.
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September 2023 by Keke T
Rosa, Don & Dominique are THE BEST!They all made my rental experience super quick and easy ?I didn’t know how to use the app and they were patient and accommodating.Highly recommend
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August 2023 by Melba Goodwin
This review is in regards to the POOR CUSTOMER SERVICE that is doled out at the Whitetire Rd location.Last week, I sent 2-3 emails to Donald Byrd and I cc'ed it to the uhaul's email address.I was inquiringabout why the auto-pay for my storage unit had not been covered, but I did not receive a response from anyone.This morning I called the facility and spoke with a staff member - the person assured me that the payment had been made (thank you for your assistance!!) andI requested a receipt of payment, which was sent immediately(... had also requested the receipt via email - normally the receipt is sent after the auto-pay is transmitted).This is truly a lack of professionalism and poor conduct. And, especially toward a long-time customer!The manager obviously does not care about my concern(s) since he could not take the time to address the matter. And, this has actually happened quite a few times since I have been a customer at this location.*sighs*
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August 2023 by Alberto Aresi
I returned here a truck rented from another state and started renting a storage space.I was very pleased with the overall experience, Rosa was so kind and helpful and the other gentleman at the front desk was friendly as well.I found the storage clean, well maintained and controlled temperature as expected.
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May 2023 by TheCarnigan CC
I have used Uhaul in several different locations around the Lanham/Landover area and by far the Whitetire rd location has been my best yet. I appreciate everything the General manager Mr. Donald did you work with me to ensure I was able to keep my precious belongings, they always had clean vehicles and open availability. The location is safe and clean (just don't make the mistake I did and leave cat food in there), I had my things there since 2019 and finally got them out in 2023. I choose Uhaul for all my storage needs, but Whitetire Rd will forever be my go to location in a time of need. Thank you so much for you time and service, that location deserve some positive rewards!
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July 2022 by Gacha Cookie
Please do not go and rent a truck from this location.They rob you and steal your money. They are disrespectful and charge you for no reason once they get your credit card. I have to report this place for some PG county officials for their actions.
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May 2022 by Nicolas Peraza
This place has TERRIBLE customer service. The employees are lazy and very disrespectful to the customers. I had to wait for more than half an hour to get someone outside at the propane refill station after I had gone inside multiple times to ask for help. Not only that but they also disrespected me numerous times in english because they thought I couldn't understand what they were saying. I DO NOT RECOMMEND THAT ANYONE GOES TO THIS SPECIFIC LOCATION. They are ill-mannered, impolite, and could care less about their services towards you.
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March 2022 by LaTanya Lucas
RUN!!!! THESE BANDITS WILL HIT YOUR CARD AS SOON AS YOU DROP OFF THE VEHICLE FOR WHATEVER FEE THEY WANTS AND WILL NOT REIMBURSE YOU!!!! I’VE CALLED CUSTOMER SERVICE, SPOKE WOTH GILBERT VALLE AT CUSTOMER SERVICE, SENT HIM PICTURES, AND NOTHING WAS DONE AND IT’S CLEAR AS DAY I WAS IN THE RIGHT & THEY WERE NOT!!!!Attached are pictures of the odometer prior to leaving with the pick up truck & a picture of mileage & fuel level upon return, 28 miles with fuel at the same level AND a pic of where they expected it to be upon return.I picked up the pickup truck, did a couple of miles extra because the truck had to be driven around the block 3 times as it was blocking the load area, but anyway as you can see at the end of the video where the level of fuel is located upon pick up and it’s also there 2hrs later at drop off and I was charged an additional $18 for not providing EXTRA fuel for the vehicle. If you want extra, put extra in there but don’t charge me for it, I put the fuel back where it was when I retrieved the vehicle. I’ve been coming to this location since 2006 and have never experienced this but can guarantee you I will never give them the opportunity to do this again to me, I will NOT be back for nothing, not even a trailer hitch!!!
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May 2021 by Charles M.
Employees locked the doors a half hour early and refused to come out. They appeared to be playing a game on one of their phones. Several customers ended up milling about outside banging on the doors. One of the employees finally walked out and completely ignored everyone and locked some keys in a lockbox and walked back in. Also, the truck smelled like urine.
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March 2021 by Jessica F.
Used this location for storage for many (approx 5) years. I fully emptied out my storage unit last week and my movers were shocked at the amount of rat feces. I even found a rat skeleton, indicating just how long there has been an infestation. I asked my movers for advice on picking a storage company in the future and they told me to ONLY use a facility that is new construction. and to do a site visit before storing anything.
