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January 2024 by Richard Luna
Very good plus its coverage
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December 2023 by Kayla
The wait time is insane. I came in an hour before they closed and had to wait 35 mins for something that took literally took her about a minute and a half to do
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October 2023 by gregory Clark
Purchased a phone and was told a affordable bill and it was not what I was told! They don't explain everything to you just to get a sale smfh
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August 2023 by Nirmala Johnson
Not sure if they are aware of what time they suppose to open
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April 2023 by Heather Link
I had them ordered me a watch that they where sold out of in store they ordered me the wrong one and I shipped it back now ups lost it and they still won’t refund my money or send me the right watch worst experience ever extremely dissatisfied
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January 2023 by Nina Pendleton
I had the best experiences at this location mostly every time and everyone was very helpful, friendly as well.
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December 2022 by Sarah Martinez
Visited this store for the first time last night for help with my mom's phone. Explained the issues to Deanna and she fixed it in just a few minutes. Super nice, knowledgeable and efficient! Deanna even helped me find and install a new phone case. She showed me all my different options and was able to recommend the best solution for me. I will definitely be visiting this store to see Deanna again!
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December 2022 by Liliana Zegarra
Big kudos to the two gentlemen working at this store yesterday evening. We had a horrible experience at another store and decided to come to this one. They assisted us with no hesitation. They were courteous and professional and made small talk with us. Thanks for the assistance guys!
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December 2022 by Loretta Kerr
I had a Gentlemen help me with an account. Ty at the Lansdowne MD store he was very respectful, had very good manners and helped me to get what I needed done. Very good employee. He knows his job very wellGOOD JOB TyLoretta
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December 2022 by Matthew Wilson
David W. Was our mobile expert. Wonderful service, helped us out with everything. From figuring out switching carriers to upgrade phones. Service with a smile and lots of patience. 10/10.
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September 2022 by Diana W
I am a senior citizen and Mr. Carlos Soto need promotion due to teaching me Technology and how to eork devices and allowing me to sign up for WiFi as well and me contacting family and friends to enroll into TMOBLE along with the wifi apps as wellHe is great with 150/% of having patience with out working at a hospitalPROMOTION is WHAT'S BEST FOR HIM.
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August 2022 by Ian Simmons
I would give 1 star as my review; but upon my first encounter David was very knowledgeable and professional. I traded in my iPhone 11 for a 13 because I was eligible for an upgrade. At the time, I had already paid for a screen protector and a phone case. Upon leaving the store, I asked David what my monthly payment would be and he responded with “ it would stay the same at $55”. I had also gotten insurance which would increase my bill by $18, which is fine.My payment came out the other day and it was in the amount of $141.67 , not $55 which is what I was told. I proceeded to call T-Mobile and they attempted to give me the breakdown of my bill I which wasn’t accurate from what I was told at the store. That is an $86 increase in my bill. If I was originally aware of the difference I would have went about things differently.I proceeded to go back to the store where I got my phone and speak with David. He stated that my PLAN coverage was the same ( $55) but then went on to break down all these other costs that were not orginally acknowledged when I got the phone. He stated that his verbiage was incorrect when telling me the price.To save anyone else the major headache and surprise on your bill, I would greatly advise to request for a mangers help rather than a regular team memeber. It is important to state major details while making sales.
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August 2022 by ann mansfield
I had a wonderful experience Neishma really helped me fix a difficult problem with my phone. Fixed
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July 2022 by chi ok
I've been with T-mobile business going on 6 years and so far a happy customer, until today. I went to this location by request of technical support (because of issues with my phone) to pick-up a free SIM card. The staff members there were rude and basically acted as if I were trying to steal something from them. I told them there should be notes on my account, and called customer service, directly, in front of them, but was still given a hard time! I ended up having to leave with no solution to my phone's issue due to the lack of customer service at this location which resulted in me losing money for my business. I will be escalating this issue to their corporate office!
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July 2022 by KOB 2016
I went into store and David was very knowledgeable and was able to solve my problems! Great Customer Service!
