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November 2023 by Lola A.
Extremely disappointed with the customer service (or lack thereof) at this beauty supply store. I bought a pack of hair in March and asked before I purchased it if I could return it. They said they don't do refunds but I could exchange or get store credit. The woman didn't say a max time frame for an exchange. I ended up not using the hair and didn't even open it. I went in today to exchange it, and a different woman said I could not exchange it because of the date I bought it. Here's my issue: they are misleading with their policies. If you're not going to offer exchanges, make that clear. If you're going to offer exchanges, make it clear how much time you have to exchange items. I ended up purchasing a new item and she compared both receipts to me showing how it said they allow exchanges within 7 days. That info was on the new receipt but not on the old one. She also said that before they didn't allow exchanges but they did it as a courtesy for their customers (hence why exchange info wasn't on the receipt). To me, you can't possibly value your customers by choosing what policies to enforce whenever or change whenever. Also it's disappointing not all of their staff members are providing the same information.
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October 2023 by Ashley F.
I've come here a few times within the past 6 months or so, and every visit has been great. When I walk in, there's always a friendly greeting. The shop is always bright and clean, and if I need help, there is someone available to help me find what I need. The back area gets a little cluttered sometimes, but I don't find myself needing to go there much. It's convenient for me, and I'm always happy to go back
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February 2023 by Patrice West
A few months ago, I went into this Beauty Supply 10 minutes before they were to close. The employees let me in. However after entering they turned off the lights in the store. I asked the associate (African woman) could she please put on the light all I needed was one pack of filler hair to braid my daughter’s hair. She ignored me. Frustrated I expressed why would you let me in the store if you are going to turn out the lights and I can’t see anything. Then I expressed that I was leaving and would take my business elsewhere if that is how I was going to be treated. The owner, Asian man proceeded to yell at me and said “Get out you b****** Not cool. Not cool at all!Don’t patronize this business. Take your money elsewhere.
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January 2023 by Candance Hall
Very nice ladies at the store.
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December 2022 by D Richardson
Customer service is horrible! I walked into the store and greeted the cashier and was returned by no response and her looking me up and down. I later had to ask where the hair ties were located and she halfway pointed and said “Over there, on the wall” barely any help!! Lastly at check out other than her telling me the price, there was no thank you or have a good day, nothing! Won’t be spending my money here anymore!
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December 2022 by Tee
First time at this location, it was ok wasn’t greeted, wasn’t asked if I needed assistance. Store was clean neat and organized. Prices were kinda high but it was cool I ordered from Amazon.
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November 2022 by Jalesa Seegers
Horrible service … like beyond horrible . Them extremely unattractive women behind the counter don’t even speak when they’re ringing your stuff up . No hello , no how can I helps, No have a good day , just plain nastiness. My daddy used to say employees will either make or brake your business .They are the reason I’ll never spend another dime at this supply store.
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October 2022 by Farjana Khan
Rude. Bad customer service. Has a terrible attitude. But has a lot of products and they’re decently priced.
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June 2022 by Bella Wright
The prices were extremely high. CVS had the same shampoo and conditioner $7 and $5 less.
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April 2022 by Queen Campbell
And just like that my money walks out ..... worst customer service ever it’s we say support black business but when you walk into a black business and is not even greeted or wait over 10 minutes for someone to ask can I help you it’s just not worth it when you spend your money you pay for an experience and darlings this place is not it RUN!!!!
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April 2022 by Joey Garcia
Had a very good selection of products, women and men, didn't expect to find everything I planned on getting
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November 2021 by Sean Simpson
The short African lady did not know how to assist me with hair dye had no suggestions or information.Either she didn't know or she didn't want to help the customer.
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October 2021 by Lisa La Foucade
Customer service was wonderful, their are wide variety of beautiful things for hair, skin and more.
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October 2021 by K. C.
Love this beauty supply; they have a lil bit of ERTHANG???
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August 2021 by Bobbie Williams
Love this beauty supply. The girls that work there are freaking amazing. So knowledgeable. Always willing to help.
