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February 2024 by Mo B.
This is a horrible location, they have very bad customer service, the people working at the location do not know what they are doing. i got a battery at the location and i went back because their was an issues with the battery and i was told they where not meant to put the battery in my car in the first place. I went back a couple of days later to get an equipment and i asked if i can return the equipment if it does not work and i was told yes. when i took the equipment back since it did not work i was told i could not return it. Tasha D, the manger was very rude and not helpful at all. i will not be going to this location again, I was disappointed.
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February 2024 by David F.
I purchased some items recently. At the checkout there was an issue with their computer. The transaction went through on my bank, said approved on CC terminal but no transaction record in their computer. The store manager, who lacks any kind of management or customer service skills, would not let me leave the store with the purchased items or provide any kind of promise of a refund. I called corporate, who told me I'd be looped in on an email with the general manager and district manager. I'm still waiting for the email a day later. The GM called me back, (after another call to corporate) to get more info, and said I would receive a call back that day. I had to call corporate again to find out what's going on. It took a call to the regional VP and a week to have funds credited back to my account. I was told a gift card would come to me for the inconvenience I suspect I'll never see it.
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January 2024 by J. Perk
Great customer service and reasonable prices
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January 2024 by Tyrone International Traveler Davis
Customer service staff was very helpful in assisting me with putting on new windshield wipers for my vehicle. Staff didn't think twice to help me out.Great customer service.
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January 2024 by Osklan Carbihno
We need latinos in this store , They are the only ones who work well, those who are currently there are lazy people without knowledge.
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December 2023 by Michael Jones (Asrei)
Really appreciated Jason doing an awesome job replacing my battery and the store having what I needed in stock readily. Thanks guys, nice store
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December 2023 by N Vquez
7 minutes on hold. Then I called back and didn’t even give me a chance to speak. Back on hold I was put on. If you need a battery, just go to another more reliable place on route one. They have all the batteries you need in the laurel shopping center.
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October 2023 by Kevin Nguyen
I came in earlier and was assisted by one of the employee's named Ali. They were very nice and helped me out a lot. Thank you
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September 2023 by Roberto Velazquez
Very good service, the sales person was extremely helpful and knowledgeable recommend it 100%
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September 2023 by AyoTunde Uruejoma
This place needs to be closed or the employees RE-TRAINED ASAP. Went in to get a few stuffs and stayed in line for 25 mins before leaving with no service. Staffs are soooo slow and a simple self checkout with go a long way as they spend like 5-10 mins assisting each customer slowly. Maybe this location needs to put some fast thinking staffshere. The service is needed as this is one of the very few left in busy LAUREL.Maybe they closing soon cause it don’t look like someone is paying attention.
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August 2023 by Eyasu Theodros
I went their without checking the rating online. I experience the worst service by the so called BRANCH MANGER DEVEAR. I went their for a simple Batterie check. This persons was dismissive and don’t want to help and advance my day as you claim the company molto. Basically he don’t want me in the branch basically he just saying get out. All I need was a simple batterie or alternater check. I said to him may be I didn’t explain it properly the condition of Vehicle at least can you see me as I try to ignite the car or can I borrow or purchase a battery tester. He refused all. I think he is wrong job
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August 2023 by scott patterson
Would not except a return with receipt and said Go to originating store of purchase. That store happened to be 57 miles away from Laurel. Why would a chain store have that as a policy....
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August 2023 by Jeff Wills
Always short-handed, but everyone gives the best customer service
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August 2023 by Air007 R
Went to a Advance Auto parts in Laurel MD to drop a UPS envelope the associate name 'Kiki' refused to accept the envelope told me to go to UPS store. That employee has horrible customer service she doesn't care about helping clients before me she told a client if he wanted to know the difference he needs to read. This employee was rude and when I recorded her she threatened to break my phone and to beat me up. Told me to meet her/him outside . I have a video showing him how he threatened my life.
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July 2023 by Chenelle Williams
Horrible customer service. I went in because my a/c was blowing hot air. The lady at the counter was very unhelpful. I ask a question about her recommendation for how people fix a a hot a/c and she advised me to go to a mechanic and when asked about the refrigerant she told me to YouTube how to use. It was clear she really didn’t want to help me. I definitely won’t be going back.