AutoNation Buick GMC Laurel Service Center is a reputable place for Buick and GMC service, maintenance, and repair in the Baltimore area. Located in Laurel, it serves residents from Baltimore, Columbia, and Washington. Customers appreciate the welcoming staff and good communication, with some praising the ability to get service without an appointment and receiving updates via text. The service team is often praised for handling repairs professionally and completing work quickly, sometimes within a single day, which enhances customer satisfaction. Many customers feel confident in the quality of work, with some noting that their vehicles are good for several more years after service. However, some reviews highlight issues with organization and communication. Customers have experienced long wait times, with one waiting 11 hours for routine maintenance. Others have had trouble reaching service advisors or faced problems with hours of operation, as some were not well communicated or posted correctly. There have also been instances where customers had to take extra steps to handle warranty bills or transport their vehicles, indicating room for improvement in customer service and process efficiency. Despite these concerns, many customers recommend the service center and plan to return for future needs. Overall, AutoNation Buick GMC Laurel Service Center is known for its professional staff and quality repairs, though it could improve in organization and communication.
The lube and oil change included the usual safety check - always good to know the car is ready for the road. The technician explained the car's issue with a leaking headlight assembly. I'll be looking for an aftermarket assembly soon. Time is important and the service was completed within the two hour time as promised!
August 2024
Great experience , staff are so helpful and I will continue to bring my vehicle to them.
July 2024
They need more service advisors. Phone calls are not returned so you end up going in to get answers to questions about your previous visit and next appointment. I can see they're trying but need more help.
