CarMax in Laurel, MD, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the hassle of haggling or pressure. The dealership prides itself on providing a pleasant car buying and selling experience, emphasizing that they will purchase vehicles even if customers do not buy from them. Many reviews highlight the exceptional service provided by staff members, particularly salespeople like Claude and Rodney, who are praised for their helpfulness, patience, and ability to assist customers in finding the right vehicle. However, some customers have reported issues, such as a mistake made during the installation of license plates, which led to unexpected fines. Despite this, the overall sentiment is positive, with many appreciating the friendly atmosphere and teamwork among the CarMax staff. The service center also receives commendation for its outstanding customer care, where employees work together seamlessly to provide efficient service. Overall, CarMax in Laurel is recognized for its commitment to customer satisfaction, making it a favored destination for those looking to buy or sell used vehicles.
Waj was fantastic! Very friendly, patient and knowledgeable.Got me in and out when I needed to be. Everyone was friendly too. Most definitely will go back if I ever needed another car. Thank you Waj!!!
August 2026
I went online to check my cars trade-in value. I didn't think my 14 year old Hyundai with 193,000 miles was worth much. They offered me $1,300 and bought my car, even though I did Not buy a car from them! I was very impressed. the process was quick too!
August 2026
A clean and organized environment with outstanding customer service.
