CarMax in Laurel, MD, offers a large selection of used cars, trucks, and SUVs, making it easy for customers to find what they want without the hassle of haggling or pressure. The dealership prides itself on providing a pleasant car buying and selling experience, emphasizing that they will purchase vehicles even if customers do not buy from them. Many reviews highlight the exceptional service provided by staff members, particularly salespeople like Claude and Rodney, who are praised for their helpfulness, patience, and ability to assist customers in finding the right vehicle. However, some customers have reported issues, such as a mistake made during the installation of license plates, which led to unexpected fines. Despite this, the overall sentiment is positive, with many appreciating the friendly atmosphere and teamwork among the CarMax staff. The service center also receives commendation for its outstanding customer care, where employees work together seamlessly to provide efficient service. Overall, CarMax in Laurel is recognized for its commitment to customer satisfaction, making it a favored destination for those looking to buy or sell used vehicles.
Great costomer service, amazing people, extremely fast in and out.
April 2026
Took my daughter to look for a car. I like their no pressure approach, and you can look in all the cars, however they seem a bit overpriced
April 2026
Well not ur average car dealerships more corporate like but wasn't to bad of experience little more steps to take to purchase but not bad but did purchase vehicle
