Sheehy Toyota of Laurel is praised for its friendly customer service and attentive sales representatives. Many customers highlight the professionalism and patience of the sales staff, making the car-buying process smooth and enjoyable. The service department is noted for being exceptional, contributing to an overall positive experience. Although there are some concerns about the efficiency of the pick-up and drop-off process, customers appreciate the welcoming atmosphere, including amenities like a café with entertainment. Some reviews mention occasional delays in communication regarding car orders, but customers still express a willingness to return for future purchases. Overall, Sheehy Toyota of Laurel is recognized for its commitment to customer satisfaction, making it a recommended choice in the DMV area.
I love the friendly advisors and the amazing items at the caffe which always have entertainment on but the flow of dropping off and picking could be a bit better but it’s a 4.5 for me ❤️
February 2025
The best customer service of any Toyota in the DMV!
Service department is exceptional!
Bill is the best Thank you
M. Padmore
February 2025
My sales rep Kingsley Ossei was professional, patient, and attentive, ensuring I got exactly what I needed with ease. His expertise and dedication made the buying process seamless.
