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September 2025 by Susan Mair
I dropped off my box for a return. The clerk was helpful, the process was easy. I appreciate the convenience even though pickup is on weekdays. Great service. I'll be back!
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July 2025 by Future IsNow
Horrible experience at FedEx Laurel — discriminatory, biased, and completely unprofessional.
On July 2nd, I spent over $100 printing nonprofit documents, only to later discover they were cut off and unusable. When I returned the next day, on July 3rd, to explain, a kind black male staff member agreed to reprint them as a courtesy. He asked me to email them over & requested his female colleague to print them — after she printing them, she said the cost was $133.
I calmly explained the situation again & mentioned that the black male worker mentioned that they'd print them as a courtesy since I had already paid over $100.
Kiara, the manager (African American female), came out with a nasty attitude, refused to look at my receipts, I politely explained the situation again but she showed no empathy, no accountability — just cold, dismissive behavior - said even if the documents had already been printed, I had to pay again or else she'd shred them.
While there, I also witnessed another employee (sadly to say that she was another African American female worker)
harshly berating an African man, speaking to him in a tone that was disrespectful, biased, and completely uncalled for. The culture in this location is clearly toxic and discriminatory.
As I walked out, stunned by the experience, Kiara sarcastically told me to “have a good day.” Disgraceful!
I went to Staples across the street, where they were professional, courteous, and charged only $30 for the same job — and even reprinted a page for free when the color was off.
FedEx must address the toxic culture at this location & hold Kiara accountable. No customer — especially loyal ones — should ever be treated with such bias and disrespect.
Needless to say, I'll not visit or spend my money at this location again!
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June 2025 by Chelle Watson
I had the friendliest cashier who helped with my shipment. Explained everything clearly.
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June 2025 by Monique Williams
I arrived in the store 2 minutes before closing and was kindly assisted throughout the entire process. I balked at the thought of having to purchase boxes but that had nothing to do with the exceptional customer I received. My son and I will be back! Thank you “Mr. Gray.”
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June 2025 by Lisa
I came in right before closing, and received a polite greeting with world class customer service. I unfortunately forgot the gentleman 's name that was helping me. I came in at 7:45 pm on the 6th. A refrigerated package was undeliverable to my address. This package is critical to my college externship. I just want to say, thank you!
Grandma Lisa
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May 2025 by Bilal Ali
Densan was amazing!!!! Super professional and was able to get my wife and I out quickly. We were trying to get a postcard sized paper that was for a very special occasion and he made it possible!!
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April 2025 by MMO MMO
SHOUT OUT TO KIARA & ALICIA for providing PHENOMENAL, SUPERB, EXCELLENT CUSTOMER SERVICE!!!!!!!
You two were the FRIENDLIEST, HELPFUL, INFORMATIVE, POLITE, PATIENT, FedEx Service Representatives I’ve encountered!
I will drive the extra 45 minutes to get the EXCELLENT CUSTOMER SERVICE I received tonight!!!!!!!!
Thank you both so much for being so patient with me and taking the time to explain the expedited services, fees, and tracking information!!!!!
I triple checked my paperwork & you both double checked my shipping info, documents, etc., to ensure I had EVERYTHING needed to expedite my shipping successfully!
THANK YOU, THANK YOU!!!!!!😊🙏🏽😊
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January 2025 by Alexandra Shonekan
James and crew,
Thank you for the outstanding service during such a difficult time for my family and me. Your team went above and beyond, and I truly appreciate the care and attention you provided. Every interaction was positive, and I even appreciated the lighthearted jokes about being a Dallas fan – it made a tough situation a little easier to bear. You all really made a difference, and I'm incredibly grateful for your professionalism and kindness.
Thank you again for everything!
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January 2025 by Dennys
They could do better
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January 2025 by J C
I’m glad I went to another FedEx. The lady at the counter was charging me $300 shipping within the US….?!?? I didn’t understand why it cost so much — the shipping was costing more than the gift/item itself. I asked her 3 times if it was $300 and why and she said yes because of the box. Mind you it only weighted 9lbs. I also asked her if it was the standard price and she said yes. I left and went to another FedEx and they charged me less than $45 which included the packaging box I needed to purchase. I do not understand what math they are doing in the other FedEx place that was about to charge me $300… but hopefully they get their numbers correct.
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November 2024 by Amir Naviwala
Dealt with an employee who made rude remarks to me. I complained about the attitude and she said she wasn’t being rude at all and then continued to make rude remarks and told me to fill out a form another print and ship center told me I didn’t need. The gaslighting was unnecessary. I was so upset I took my package to the Columbia branch which helped me resolve the issue quickly.
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October 2024 by Jake M
This location is closer to my house but I loath going here because of the rude employees. The columbia location off Dobin is so much better. At Laurel they have a self service drop off system that they want you to use for prepaid label even if your package is too big to hit the fixed scanner.
On my last trip the young lady was upset she had to fix the printer because I wanted the receipt to show my package was dropped off.
The people at Laurel’s FedEx need some CS training bad.
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September 2024 by tadakimi takashima
I just had the best service shipping 2 random products with great efficiency and friendly staff member. I would totally come back here for any shipment needs.
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August 2024 by Natalia Garcia
Costumer service lack of professionalism. First and last time coming here. Need to be more respectful to client, in order to keep a good business.
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June 2024 by RM X
Alicia need to be fired! She is rude and disrespectful!
