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March 2024 by emma meredith
This location changed my appointment to a different time with a different staff member without consulting me and I was forced to cancel. I did not find out until the day before through a text message. They gave no explanation and did not know how it got changed. Horrible first impression.
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March 2024 by Patricia Estis
Update to my post below: The manager called me and we were able to get everything squared away. Here now for my first stretch session!Front desk here is a joke. I called early January and left a message; two weeks or so later I get a return voicemail. I call back and was ask if they could call me back - no call back. Call on 2/3 and spoke with someone who was to email me a contract - no email received. Called and asked to come in, I said I would the next day. Went in and the price quoted me had Increased $10/month. Service rep could not help and manager who asked me to come in was not there; it was requested that come back re price. I am a potential customer and they keep asking me to come in to even get the membership started. Manager said she is not computer-savvy which in 2024 is not an excuse; computers are now and not going anywhere. I want to support my neighborhood but will have to venture to other locations for good customer service! Maybe a day in Annapolis will not be so bad. Very unfortunate regarding Massage Envy Laurel.
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February 2024 by Rahul parmar
This location is very very unprofessional. Very much lack of knowledge about their service.they are down the reputation of Massage envy.Please do not go this location you will waste your time and money. Front desk person doesn’t know how to talk with client. Especially when client is visiting first time.
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February 2024 by Jessica Patel
They canceled my appointment saying they close on Saturdays at 5 PM. Why do they list availability at 4 PM for a one-hour session? Not only this, they charged cancellation fee even though the customer did not cancel.
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November 2023 by Sharnise W
I am very disappointed in this location’s disregard for customers and lack of professionalism. They ruined the experience we wanted to give our sister for her birthday. She was able to get an appointment today and once she got there, she was told the masseuse called out because he was in traffic. Things happen of course, but this call happened 5 minutes before her appointment time.The staff was nonchalant in accommodating her for the inconvenience they caused. I’m sure if it was reversed, she’d pay a fee.This has turned me all the way off from gifting my family and friends with massage envy gift cards!!
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November 2023 by Jerica Blue
It is hard to find a place that is perfect. This massage location is decent. I love the atmosphere and vibe of the place. It is very relaxing whenever I have an appointment. It is somewhat challenging to get evening appointments with a masseuse who caters to medium to deep pressure.
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September 2023 by Kiana S
I used to come to this location a lot because it was right near my house. One Day randomly my massage got rescheduled which ultimately is fine things happen. However, it got worse because for the next two months, my massage got rescheduled and then they also tried to blame it on me. One day the receptionist called again about rescheduling my appointment and thought it was a good idea to add on to that call about an additional fee based upon where I originally got my membership. I brought up all the cancellations and asked what they could possibly do for me due to all the inconveniences. Another woman jumped on the call (guess it was a training call) with an attitude saying that there’s nothing that they could do for me because I’m the one that had been canceling all my massages, which was not true. once I explained all the dates that they had rescheduled me, she finally realized her mistake and tried to make it up. Keep in mind the attitude never left her tone. Thus after three years of a membership was Massage Envy I have decided to cancel my membership altogether due to this location. I know you’re suggesting oh why didnt you just go to a new one I went to another location close to the Laura location and they were just as rude. I guess I’ll be saving my $75 and putting that towards something else now. Thanks, Massage Envy.
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August 2023 by Micah greer
Horrible. Appointments are hard to get. When we attempt to cancel we got the run around. We were told that it cant be done in person ( Lie). then over the phone multiple time explaining that we needed to cancel. Sent us am e-mail from "Clinic1125" that we responded back to, charged us again. Said they never got our cancel request. This place is managed horribly. The Manager Ariana, is no help, she doesn't understand thier own T&Cs. Now my wife has 18 plus credits and 4 days to use them because they don't know how to mange a business. She just blames it on corporate.
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June 2023 by Monica Celestine
I love my massages here. I am dealing with sciatica pain and after having my massage with Dee, I kid you not the pain was pretty much gone. She is of the best.She also gives good advice on how to prevent pain and stiffness.
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June 2023 by Sven Davison
Friendly staff, great massage and felt inviting from entering the building.
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May 2023 by shub schirmer
Well I was supposed to get my first massage today, but my massage therapist was apparently a no call no show. Funny how if I did that, I’d owe 100% of what I paid for the session. Seems only fitting that I should get a free massage for getting stood up. Not off to a great start. The next time they could fit me in isn't until 2 weeks from now.
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May 2023 by Hashim Yarberough
Worst investment ever, customer service is pretty good. But as for business practices from management and ownership, worst I’ve ever experienced. First off I was billed during COVID while this place was closed down, and wasn’t aware. Now I can’t book and appointment and when you do it’s a month out, but then on the day of that appointment they send you a text a few hours prior and it says your appointment has been cancelled. Your therapist had a problem of some sort. Don’t waste your money on a subscription on a contract with these people. Trust me you will regret it, save your money. I hope this helps someone, saves them from the aggravation and stress.
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May 2023 by Arcinda Edwards
Amazing customer service from Meera (front desk). She took time to help me schedule all of my facials and massages in advance to ensure I used the services I paid for. Her knowledge, patience, and warm demeanor is a major reason the Laurel location is my primary location.
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February 2023 by Monique Williams
I always have a good experience here! Currently receiving massage and stretch services and both have been beneficial to my wellness routine. Recommend!
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January 2023 by K L
It's very difficult to get an appointment for a massage. So I contacted LUXE BODY MASSAGE and was able to get a massage appointment right away.