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January 2024 by Kalu U.
Terrible at reliability. Arrived at the site 10mins+ prior to closing and they refused to service even though the time for closing was still ahead of us. Called to speak to a manager afterwards and was left on hold till close. They need corporate to step in this site to fix this because it is unacceptable.
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January 2024 by Paul Black
Plenty of moving supplies; helpful staff; quick service. Be aware that you drive to the LAST driveway entrance, then veer left into one of the lanes. A little odd if you don’t expect it.
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October 2022 by John R.
They told me to have the truck back before 5pm on a Sunday to avoid a $20 after hours fee. I arrived back a 4:35pm. When I checked the vehicle out they said to wait outside upon returning and someone would help me. After waiting a few minutes I went inside where a female employee promptly told me that if I was dropping off to leave the keys in the vehicle. Something told me to take a photo of the mileage, gas, time of drop off. They charged me the $20 anyway. The truck was good, in great shape, and drove well but getting charged for something I tried specifically to avoid is bothersome.
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May 2022 by MaryLou B.
Shoutout to our local community heroes! Talk about an icon when it comes to reliable sources whenever you have any moving needs. It's been the same all my life. They have everything needed: blankets, boxes, dolly's, tape, plastic wrap, bubble wrap, straps, locks, paper to use for dishes, fragiles, etc. All sizes of vehicles for any need. We really needed over the four weekend and it was just what our budget could afford. We had ramp to use right to our front porch for easier loading and unloading. The model of our vehicle had room for three people, which added extra convenience to have enough people to help move. It's an easy process, but bless these employees, because some customers are grumpy, rushing, and demanding. So don't be that person, make nice, act like what you want to be treated. Appreciate the staff that are trying to help you help yourself. This crew is nice
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May 2022 by Shawn M.
I'd give them 0 stars if I could. I reserved a truck in advance and expected to pick up quickly and efficiently as I usually can at other U haul dealers, but this was not the case. I asked the manager for assistance as there was a line and it was already cutting into my pick up time. He rudely told me to wait at the back of the line. We ended up getting the notification to check in on the app and it told me I can skip the line to get my car key. I go to my truck and they parking break will not release and I go to the supervisor and get nothing but attitude the entire time. I have paid for movers and had to cancel with them. I've never had this experience at U Haul. This manager should not be in this position the way he runs his store.
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April 2022 by Jason J.
Hostile. Curt and rude. Woman at counter ignores me for 7 minutes and then tells coworker that I seem IMPATIENT so he should serve me...ghetto mumbling speech... Am blk too but this is unprofessional. First and last time am using this place. If you want to be spoken to properly..avoid this joint..
