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January 2024 by Williams Hernandez
First time doing an alignment on this place and it was a good experience the guy in the front desk was so nice and it was quick I definitely recommend this place.
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December 2023 by Jennifer Roth
This is a trustworthy and reliable service center! I recommend 100% and we will no longer take our car anywhere else. Over the years we've encountered many service centers that overcharge and try to take advantage of their customers but not here. These guys are honest and trustworthy.Thank you!
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December 2023 by Pamela Harrison
Where do I start… brought my truck in for a balance. Got my truck back and the front end would shake when I reached 65 miles an hour. Today brought it back to get it fix and was told that my rim is bent. Which is a lie, if it was bent before I brought it to this location why was I able to drive over 65 miles an hour with no problem??? OBAID SABORI gave VERY POOR customer service. First when I came in he was waiting on another customer and did not even acknowledge me, I waited patiently for maybe 10- 15 minutes then it took another associate to ask him what I was waiting for, he then looked at me and said “OH” I asked for a copy of the refund that was told to me that I would get I did not ask for one, then he got frustrated cause of my request for a customer copy for a refund. Then when a older white male walked in he then said hello sir be with you in a minute. HMMM I didn’t get that greeting, HELL I got nothing at all. BOTTOM LINE WOULD NEVER COME BACK WOULD NEVER RECOMMEND A DOG TO THIS LOCATION OBAID SHOULD NOT BE A MANAGER IF HE CAN’T HANDLE THE PUBLIC OR OR PRESSURE
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December 2023 by Eileen
Mechanics brought me to the bay to see my tire immersed in water, to show where leaks would be. Wow, that’s really cool and I respect that service. First visit, and they already have my trust.
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November 2023 by James Hurbet
Oh ye the stripped bolt yall tried to charge me $80 for cake out easily and the thread and everything came out fine????I get it tho..y’all gotta make y’all money ?
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October 2023 by Awesome dude
Excellent customer service!!!! Friendly and honest people. Don’t worry at all about coming here to bring your car.
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September 2023 by joyce friel
Friendly & knowledgeable service personnel. Thorough & professional repairs & efficient tire rotation and installation. My "Go To" place for new tires! Highly recommend this Mr. Tire location to anyone needing new tires or car servicing.
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August 2023 by Colby Tolson
5 stars ONLY for the Tech and also the guy at the front desk. I believe their names were Tim and Obi. They truly care for customers vehicles and are very knowledgeable unlike other shops out there. However, the shop itself needs much needed updates in order to perform proper and safe work on modern vehicles. Very outdated machines. The simple job I needed done was a front end alignment and it was not able to be completed because corporate will not supply the shop with a modern updated machine.
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August 2023 by Christine Jones
This place is great!!!! Professional, fast, detailed checks! My tire was low when I came out the house. Drove to Mr. Tire in Laurel, Md! Obaid took good care of me! Any issues with tires etc in the future, this will be my new home to come too!!! ?
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August 2023 by Marissa Calvert
The staff were helpful and friendly so I trusted the service they gave. Then when I took my car for an inspection a month later, they found that the brakes were installed completely wrong (one set wasn’t even making contact) and one of my tires was installed backwards.These services cost me $1800 at Mr Tire, then $1300 to fix them at another location. I’m not too happy.
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August 2023 by Heyo What's up?
I highly don’t recommend you all to come to this place.I tried to get my air conditioning done because it was running out of cool air. I paid $421 without asking why. I just want the ac works out. I drove my car for few hours like they said it needed time to pump the air and gas or whatever. Later that night, the cool air didn’t come out like I expected. During the afternoon today, it was 100 degrees outside and my car didn’t have cool air. I didn’t like it at all and never come back here again.Highly not recommended!
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August 2023 by Becca Niburg
They've been wonderful whenever I've had an issue with a nail in my tire or other questions
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July 2023 by Brenda Monroe-Trotz
Obi and team were great! Great shop that goes out of their way to help!
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July 2023 by Gargoyle Princess
The BEST experience here! Mike is awesome and so patient; I was very bothersome due to time constraints I’m sure ? but he was so understanding and helpful. His team is awesome too, they worked diligently on my 2019 Chevy Cruze to diagnose the issue and I am so grateful! Take your car here you won’t be disappointed!! ??? I’m gonna tell everyone about this location, Mike and his team!Thanks guys☺️
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June 2023 by Vaughn Forrest
Today I visited Mr. Tire Auto Center.131 Second Street in Lauurel, MD 20707. I had a fantastic experience. Mr. Obaid & Mr. Liam were the reason for my review and another mechanic working with 30 years of auto mechanic experience. Customer care and service influenced my review. I shall continue to visit this company again. I encourage anyone reading this survey having mechanical issues to visit this Mr. Tire Auto Center.
