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July 2024 by Jess Vigil
I’ve never had a bad experience coming into this branch. I only have excellent experiences every time I come to this location. Personally out of the M&T locations I’ve been too, this one is my absolute favorite. Damari is extremely professional, knowledgeable about the products and services. The staff is professional. They are busy considering they do have several businesses in the area that do come in. But I never had to wait more than 20 minutes to be attended by a Teller or a banker.
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June 2024 by TerpMan 420
Employees are terrible telling me I can't get my own cash put I have in my account lol place is a joke. I would stay far away and bank somewhere else which I'm doing. Trash place
Customer service is terrible
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February 2024 by Rossana Yreimon
Worst bank bad service
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January 2024 by Keith Dozier
every time I go in this bank, it’s always something the manager sat there and lied to me in my face telling me that the check issuer was not verifying the check when I called the check issue myself they informed me that if the bank would have called they would’ve verified the check. The check was drawn on M&T Bank, so why couldn’t the bank verify the check I feel like I was discriminated against and profiled. This is unacceptable. I will never use M&T BANK again. their customer service is terrible, and they work performance is disgraceful.
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December 2023 by roberto velazquez
I had been a M&T bank customer for at least 15 years, and today's visit it left me with the urge to close my accounts and never deal with this bank ever again. They are so unprofessional.
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December 2023 by Kyler Townsend
Damari was completely rude, and not helpful at all. not sure why she is answering the phones. I came to the branch to order my new card. However a week later my card NEVER came, I call the branch to see what happened and she had an attitude with me and provided me ZERO guidance. Every time I asked a DIFFERENT question she started every sentence by saying “like I already told you”… like are you serious.. there was a mistake made on YOU ALLS end and you’re getting rude with me. Completely disgusted by the service I have received from this place.AND CLEARLY y’all have a customer service issue because ALL your comments revolve around your tellers being rude..responding to comments and making no changes does NOTHING FOR NOBODY…..
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November 2023 by Thanh Le
The bank-teller is extremely unprofessional and seems to not understand how to do their job. I’m not sure if it’s due to lack of training or what, but they were unsure of every question I asked them and had to keep asking other people on what to do or say. It was extremely frustrating and it got to the point where they told me to come back in 3 days so they can figure out what to do, and then I come back and they still don’t understand what they’re doing. Do not waste your time here.
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September 2023 by Dave H
Very helpful and efficient each and every visit. Thank you!
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August 2023 by Diner Latino
Excellent
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August 2023 by Selena Recinos
completely NOT recommended, I was need to make an important transaction and they closed before 5:00 pm when I arrive at the door it was already closed unacceptable.
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July 2023 by Jose Berrios
I want an account
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July 2023 by TubaMan
Employees keep the customers waiting for no apparent reason.
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July 2023 by K James P
Toyin made the wire transfer process easy and seamless, great individual. Deserves all the praise for helping me.
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June 2023 by Alexus Matlock
I came to the bank to withdraw money. The withdrawal process went smoothly. I also went to the bank to address a concern with my account. I was told that they could not do anything and I needed to call customer service. I’ve never been to a bank when I could not be helped with an issue with my account when at the bank. I even asked the lady if one of the workers by the sit down area could help and she said they don’t have access. I was trying to send $1,000 to my cash app account however, the transaction did not go through but I am able to send smaller amounts to my cash app account. This has happened before when I could not make a purchase online and I had to call M&T for the transaction to be pushed through. It was very upsetting to know the people who work at the bank could not help me. What’s the point of having a bank if you can not help people with their banking issues!!!!!
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May 2023 by Belinda Oraegbu
Adjusted reviewI received a call from the customer service department , who addressed politely all my concerns. I appreciate that because it shows they do value their customers despite everything . I hope to continue doing business with this bank and will be returning in the near future . Thanks Candi for all your help .Initial review :The teller damaris Fuentes needs a crash course in customer service . I came in to make a withdrawal .. kind of really don’t understand why I have to get quizzed and Interrogated about if an account is mine especially after I hand over my drivers license and my debit card. She then has the guts to proceed to asking me who my employer is .. as though employers don’t change she tells me it’s not the correct answer ? How silly is that ? This is the first bank that when I go to collect my money that I deposit through the atm I have to have palpitations when I venture in to withdraw ?after answering 2 of her questions and according to her my 3rd answer was wrong for a third silly question she posed to me , she had an attitude , just handed me my bills without proceeding to run it through the machine in my presence . I am supposed to believe whatever bills she gave me were accurate . And that is after she had the guts to tell me she will give me a mixed set of bills fyi ..without me asking her . The last time I checked it’s my money . You aren’t giving me money like you are doing me a favor . I went over to another bank with much better customer service . With this attitude , real soon I will be pulling my funds from this bank . She really needs a crash course on customer service .. that’s part of her job .
