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June 2023 by Liam Hong
Super friendly super professional! I tried to tune my daughter's cello and broke a string. Called the store at 7:25pm and got help finding the replacement as well as someone to help install it. I ran to the store at 7:40pm, they had the string on table waiting for me! Wess (I hope I spell right) helped with the installation and tuning right away. We got everything sorted out in 10 minutes. Ishan and Wess were also very knowledgeable and patient answering my questions about piano test books, even when it was near their store close hour.
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April 2023 by Ray Jones
My daughter takes piano lessons there with Mr. Fred and she loves it
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January 2023 by George Mesias
The staff there was amazing. They helped me fix my daughter's violin. I don't know much about music or instruments but they were very knowledgeable and patient with me and all my questions.
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December 2022 by Joshua LaPier
The staff are friendly and knowledgeable. The instructors are experienced and competent. Prices are a bit higher than average but still reasonable.
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December 2022 by Raj Pillai
Customer service is really bad. I dropped off a flute for repair and it’s been 2 weeks with no call back on an estimate or anything. The store employee had no clue where the instrument was or when I would get it back from repair. What a hassle.
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October 2022 by Jacob Wernicke
The woman who helped me seemed to know the network of teachers very well and was good at offering up suggestions.
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October 2022 by Taryn Jones
On level lessons. My daughter has never played but is picking up technique quick and having fun whole doing so. She practices at home and is thoroughly enjoying the experience. Friendly staff who is always quick to assist via phone and in person. Scheduling is easy. Biking is just as simple. Schedule changes are accommodated without issue. Only wish I had enrolled her sooner.
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October 2022 by Danny Ricucci
Amanda was EXCELLENT! She took care of me and helped find me a very important cable for my wedding at the last possible second. I highly recommend this store for anyone who needs anything music related! 15 STARS!
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May 2022 by Niyada Hin
Both my children have been taking music lessons at the Laurel location for many years until Covid hit. Just re-enrolled my son in to continue his piano lessons a few weeks ago. The level of customer service at this location is unmatched. Staff are very professional, responsive and friendly. Highly recommended music place!
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May 2022 by Sherry Mirshahi-Totten
5 stars just isn't enough for the level of customer service I received when working with Jake. He was polite, knowledgeable, proactively found solutions for me, and followed up (as I requested). He was able to get me the exact digital piano I needed and held it for me in the store until I was able to get back from my vacation to pick it up. He even helped bring it to my car. I wouldn't hesitate to recommend this store. When you go, ask for Jake. He'll take excellent care of you!
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April 2022 by Drew Malone
Great people to work with. I came here a little over a year ago for my first guitar (still using) and I come here regularly for accessories. Always friendly and happy to answer my questions and talk shop!
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March 2021 by Greg C
one time i had to return a keyboard at this store and it was easy no questions asked
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February 2021 by Don Barber
Daughter broke a string on her violin, so I checked when the store closes; 6pm. So I rushed over when getting out of work at 5:30 and arrived at 5:45. Dude in the store sees me pull up and rushes over to lock the door. Double checked the posted hours and sure enough it's supposed to be 6pm. Rude! Will be going with Mike's Music or Amazon instead!
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February 2021 by Srividhya Vembar
AMAZING service. We needed our viola string replaced, the person helping us was super nice, knowledgeable with best customer service I've seen in years.thank you. They did it in just a few hours.???
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January 2021 by Stash on the Radio
Beyond rude I would never deal with these people again. I’m so positive and I can’t believe what a neg experience I had With the trumpet rental for my little. This chain needs to go away
