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February 2024 by Cydni Stewart
If my spouse weren’t so insistent on using this bank, I would never ! If you really need a customer centered credit union, John’s Hopkins federal credit union and secu are better. Less wait times. Less technical stuff. This bank doesn’t even have a way for you to email documents to them and their portal doesn’t work. The line was forever. In my other bank, I walk straight up to the teller, have been in and out and had my problem fixed, and was able to print documents at their office to help with more trips. Navy Federal is not customer centered. It is federation centered. And the person who helped me looked at me like I had a booger on my face or something. Didn’t not get the help I needed and did not feel welcomed here
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February 2024 by Maurice Jeffers
I just Recently joined Navy Federal and went into the bank for the first time today. I was greeted well and spoke with a agent who was extremely professional. I wanted to add money to my checking and savings so I got a teller named Johney and he wasn't professional at all. Kind of rude and very short. For this to be my first time in Navy Federal that wasn't a good experience at all. I understand people have good and bad days but to be short and rude to a new customer is very bad service. I had other questions but I didn't ask because of his negative attitude!!
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December 2023 by Kenny B.
These people turn me down every single time I try to do business with them! I make all of my car payments on time! I pay my little secured credit card on time! If I try to ask them for a $5 loan they'll turn me down instantly!?? I can go to any one of my other two credit unions and I can get any loan that I want! I'm so done with this credit Union! My next move is I'm going to refinance my auto loan and be done with them! Goodbye!
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November 2023 by Janice Nicholas-perry
Friday and all ATM 's working, no long lines. Was very pleased with today's service.
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October 2023 by Samantha Solo
UpdateTwo tellers and 17 people in line. Once again the greeter did not greet anyone and on her phone. The most disappointing navy federal location.They moved locations and now have less tellers. The front greeter is a rude young lady who doesn't help or greet anyone, she has her head down on her phone and gets mad if you ask her a question. The place is always crowded and most of the workers are frustrated tired and treat you as such.
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September 2023 by Markesha E.
Been banking with Navy Federal for years. Each location is the same but different. The one we are at today is more for deposits and payments. Not a full banking location. Clean. Friendly staff and knowledgeable on various accounts.
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September 2023 by Israel Villatoro
No security at all! Every time I go at before opening hours or after hours panhandlers around making withdraws and deposits very uncomfortable.
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August 2023 by Pat S
Excellent credit union and I love this new location. I've been a member for almost 40 years and wouldn't consider doing business elsewhere
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August 2023 by Felix Ayala
Greedy and inconsiderate. Literally ran to the door at 6pm to pickup check. Not to start a mortgage. Denied. Outrageous. Just outrageous. Go bank somewhere else. I know I should.
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July 2023 by Douglas Zelaya
Less than favorable in comparison to the other Navy Federal Credit Union places I've been through. Lots of attitudes with both tellers and officers. I been coming in to get help with documents for a home I am closing and most of the time I get attitudes and lack of knowledge as to the process. They need some serious help and adjustments to their customers.
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July 2023 by Destiny Peace
I went here for a car loan and let me just say George was amazing. He really was so polite and patient. My mom was definitely giving him a hard time and he remained so professional and polite the entire time. He also helped us finish everything in a timely manner my parents were literally on their way out of town and the branch was closing so it was definitely a lot going on. He handled everything so swiftly and I’m just extremely grateful !
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June 2023 by Thomas Clemons
They have been absolutely outstanding with me.
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May 2023 by Tyrelle Miles
Shayla was super sweet and helpful! My daughter lost my bank card but replacing was a Fast and easy experience. <3 -Laura
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May 2023 by S. Burgundy
Came to withdraw some money and Melissa told me she had to get the withdraw approved by my husband because I’m not authorized but I’m not even married.
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April 2023 by Kenliii E
Melissa attitude is terrible. She needs customer service and human decency training skills. Will not return this branch
