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November 2023 by Y T
Sharing this again because they deleted the review previously. I can only imagine they've deleted others as well.Went into NLT a while back for a vehicle inspection. My vehicle had a brake light that I wasn't sure if I could replace the bulbs individually, or if the whole assembly had to be swapped out. Told Chris my concern with this, brought my own bulbs with me, and asked them to replace the bulbs during the inspection. Fast forward to picking up the car and they tell me it was indeed a whole assembly that needed to be swapped out instead of the individual bulbs, and they had already done it. I NEVER asked them to replace the assembly, because I could have done that myself after confirming whether the bulbs could be swapped out or not. Went back and forth with Chris about this for five-ten minutes because it is ILLEGAL to perform something like that without notification/consent from the customer first (ironic note: when I came back to get a refund for them swapping the assembly, Chris was on the phone with another customer telling them about a repair they needed the authorization for). He finally admitted that they should have notified/asked me before the replacement, but would not refund me the full cost.I later filed with the District Attorney's office to help with the refund, although they can not force that. However, what I found interesting is that Chris' claims of what happened were complete and total lies stating the exact opposite of what they did at NLT. He claimed I asked for the assembly replacement and that they did in fact call me to inform me they were doing so, both of which are complete lies to cover his own behind.TLDR: NLT will do things without customer authorization and bill them for it, then deny a full refund, which is an extremely illegal business practice. The owner, Chris, will even lie straight to your face and tell you they did the right thing. Avoid this place to avoid paying unnecessary costs that shouldn't have even been brought up.
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October 2023 by William Gause
For 20 years, North Laurel Transmission is the only place I go to get my BMW fixed. They fix every thing on the car including the transmission. I have tried other places and even the BMW dealership and I was not satisfied with the quality of service or the price. Chris & his team always provide great service, treat their customers as priority at a fair price. Choose North Laurel Transmission, you won't be disappointed!!! Seth
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October 2023 by Leonel Fuentes
I had the transmission repaired on my 2005 Toyota corolla about seven years ago and it still works like new. I recommend it.
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June 2023 by Wayne Henry
I recently had my 2014 Ford Focus transmission repaired at North Laurel Transmission, Inc., and I was very pleased with the service I received. Chris, the mechanic who worked on my car, was very knowledgeable and explained the problem to me in a way that I could understand. He also gave me several options for how to fix the problem, and he was very honest about the cost of each option.I decided to have Chris repair my transmission, and he did a great job. My car is now running like new, and I am very happy with the service I received from North Laurel Transmission, Inc. I would definitely recommend this shop to anyone who needs transmission repair.Here are some of the things I appreciated about my experience at North Laurel Transmission, Inc.:- Chris was very knowledgeable about cars and transmissions.- He explained the problem to me in a way that I couldunderstand.- He gave me several options for how to fix the problem, and hewas very honest about the cost of each option.- He did a great job repairing my transmission.- My car is now running like new.I would highly recommend North Laurel Transmission, Inc. to anyone who needs transmission repair.Service: Transmission
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May 2023 by Wayne H.
I recently had my 2014 Ford Focus transmission repaired at North Laurel Transmission, Inc., and I was very pleased with the service I received. Chris, the mechanic who worked on my car, was very knowledgeable and explained the problem to me in a way I could understand. He also gave me several options for fixing the problem, and he was very honest about the cost of each option.I decided to have Chris repair my transmission, and he did a great job. My car is now running like new, and I am very happy with the service I received from North Laurel Transmission, Inc. I recommend this shop to anyone who needs transmission repair.Here are some of the things I appreciated about my experience at North Laurel Transmission, Inc.:* Chris was very knowledgeable about cars and transmissions.* He explained the problem to me in a way I could understand.* He gave me several options for how to fix the problem, and he was very honest about the cost of each option.* He did a great job repairing my transmission.* My car is now running like new.I highly recommend North Laurel Transmission, Inc. to anyone needing transmission repair.
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March 2023 by Nikki Smith
Reading the reviews helped me out, Thank you! Although I have a personal mechanic that I appreciate a lot! However, he keeps your car for a very long time. I needed to find service with full staff and could complete the service in decent time. I dropped my car off there on Thursday. I forget the boss name, but he put the order in for my car. The part arrived on Monday and they called me to come pick up my car on Weds!!! I'm thrilled!! Pray all works out with my car! Thank you so much for Providing kind and professional service!
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March 2023 by Tish Humphrey
Honest, professional, detail oriented. Great team. Chris and staff provide such a level of confidence and honest service, it puts you at ease. Often these issues are very complex and expensive, they deliver diagnosis and solution with a demeanor of grace and calm because they know how difficult it is. They are never pushy or try to oversell. Just the facts. Worth every mile.
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December 2022 by Donald Bailey
I have used North Laurel Transmission for years. Once again they came through and fixed it by the next day. I am very grateful for their company. It's nice to have a mechanic that you can trust. Don Bailey.Services: Engine repair
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October 2022 by Mike B.
I can't thank Chris enough. They are an honest shop with quality work. When you go in there it's constantly packed with cars because of how good they are. These guys fixed my transmission when another shop flat out lied to me. There's a reason why the walls of the shop are full of letters from customers over the years. Excellent work and a discount of 10% off labor if you're a AAA member. In a world of scammers its good to see there are still some honest people.
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September 2022 by Jacob Saina
Had a weird issue where car wouldn't shift into gear sometimes. 2 other shops wouldn't touch it, but Chris diagnosed it as an electrical issue and fixed it, without me having to buy a new transmission! Appreciated the detailed explanations Chris gave along the way.Services: Transmission
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July 2022 by Mr. DF
Very rare to have an honest place but this is one of them. Very direct and honest, no hidden fees no trying to sale you more. The quote they gave me on phone was what I paid, it actually cost less. I have a 2007 Yukon that transmission completely stopped and had to be rebuilt. They did repairs in under a week.
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May 2022 by Lynne Kee
Chris the mechanic is as helpful & honest as they come. The prices are reasonable & fair. Trustworthy shop.
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May 2022 by Mena
They are really nice and knowledgeable. The owner knows his stuff. I had a transmission replacement.
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December 2021 by Oliver Rapp
Had a good experience getting my clutch/flywheel replaced and repaired on my manual car. Cheaper than the other place I called in laurel, and it was finished faster than expected. The guys that work there were professional and gave off good vibes.Service: Transmission
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November 2021 by Jerry Woods
I have used North Laurel Transmission for about a decade. Chris and his team are honest, professional, and very knowledgeable. I appreciate that he doesn't try to upsell me, but gives me good advice on routine maintenance that might be coming up, so I can plan accordingly. There's never any pressure. His prices are fair and everyone is kind.Services: Oil change
