Ourisman Automotive Group is recognized for its incredible service and outstanding customer care. Customers have praised the team for their professionalism and transparency, particularly when addressing vehicle issues. Whether it’s a simple service or a more complex repair, the knowledgeable mechanics provide clear explanations about problems and solutions, ensuring that prices are understandable. The staff is described as trained, respectful, and willing to assist all customers, including those who may not speak English fluently. Notable mentions include a salesman who is dedicated and patient, making the buying experience hassle-free. Overall, Ourisman Automotive Group is highly recommended for anyone in need of reliable automotive services and support.
Incredible service. Had an SOS Control module go bad in a brand new VW Tiguan, straight off the lot. Took corporate VW a few repair attempts to approve the replacement, despite Ourisman knowing what it was from the beginning.
June 2024
They got the parts. Were able to install them for me with no issues. Nice and friendly
September 2023
Had my honda serviced here. Wow, the customer service was outstanding. They were upfront about the problems, the solutions, and the price was understandable. Thumbs up to the mechanics.
