Parts Authority offers a good selection of in-stock automotive parts with overall good service and pricing. The staff at the front desk can be courteous, attentive, and thorough, going the extra mile for customers. However, staff can sometimes be rude and impolite, with wait times often above 30 minutes. Customer support on the phone is noted as the worst part, with reports of unhelpful service and calls being hung up.
I highly reccomend Parts authority for your automotive parts! Great selection of in-stock parts, and excellent customer service!
January 2024
Overall good service and pricing. However, staff can be rude and unpolite sometimes also the wait times are above 30 minutes most of the times. Customer Support on the phone is the worst part, they don't really care about helping you, and they just hang up the call.
December 2022
Courteous, attentive and thorough front desk personnel at the Laurel branch, who went the extra mile to ensure that I get the Battery I requested even though there was a mismatch in the electronic inventory versus the product in the store. Really appreciate this in ensuring that I get my requested specification on time.... read full comment
