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April 2024 by Matthew U.
This is by far one of the best PetSmart locations in the area. This store is always so tidy, well stocked, and has the most helpful staff I have encountered in a long time. When I am up this way shopping I make it a point to stop here for my pet needs. My cat currently has a litter box that takes a certain type of litter and can only use that type. Most places are either out of it or do not stock it. Each time I come here, they not only have it, but they have more than one bag on the shelf. Checking out is a breeze here as well as the staff run it smoothly and get the customers taken care of as fast as they can. Each visit and interaction I have had with them has made me want to come back here.
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February 2024 by Deva Nixie
So much better than the Petco nearby. It has all my needs and actually stays open at the time it should.
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February 2024 by Terri Huber
DO NOT TAKE YOUR DOG HERE TO BE GROOMED, EVER. They were supposed to groom my dog but instead SHAVED her. They said she was too matted but they are so incompetent that they didn't even realize that she is a double -coated dog. She is a Chow and Chows are NEVER supposed to be shaved. They charged me for dematting and furminator, two services they clearly did NOT perform because they SHAVED her. Not to mention, it is winter time and they left her with NO hair. I understand that Chows are a lot of work but instead of taking the lazy way out, they should have called me and I would have just picked my dog up. WORST PLACE EVER. Never even got an apology from management
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February 2024 by Wlm Bnz
They are ok. Never impressed.
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January 2024 by Chitra Outarsingh
Staff could've been a bit more attentive and knowledgeable but the store was open unlike PetCo!
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January 2024 by Verna Roman
Grooming staff was very friendly and an appointment was easy to schedule (esp as it was a same-day appointment). The groomer who was booked did not complete the service and I do not know who the young lady was who did. Not an issue since I won’t be back either way. I paid extra for the deluxe spa treatment add on which includes a “better” shampoo and conditioner yet my dog looked as if she was never even shampooed. There was a lot of dandruff still laying on top of her fur. It may have been residue from their “cologne” but if that’s the case a professional groomer should brush it off before they return the animal to the owner. Additionally her paw pads were not trimmed even though that service was paid extra for as well. I could smell some stink on my pooch and discovered there was poop on doggie’s bottom. Again making me skeptical if the service I paid $64 for was even rendered. The bandana that was also paid for was missing upon pick-up…This was my first at LAST time at this location. I’ve used PetSmart Grooming a number of times and have never had a poor result, this was sad and a waste of my money. I recommend using a different location.
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January 2024 by Johnathan Martinez
Very friendly staff and the groomers did great on my dachshunds nail trim.
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December 2023 by William C. Yates
Leandra is an EXCELLENT groomer. My Labradoodle LOVES her!!!
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December 2023 by Andrew O
The sales specialists were extremely helpful and we were able to bring home a 40 gal reptile tank for my son’s corn snake.
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December 2023 by Moni “Dala” Ade
My granddog grooming appointment at Petsmart was excellent from beginning to end. Zoeii was the grooming technician and did an excellent job.
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November 2023 by David Strickland
Very attentive, and thorough, and seemed as concerned about my furry daughter as I was. Love the fact that if a product doesn't work you can take it back for a complete refund. This place is awesome!
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October 2023 by svt4001
This is a nice PetSmart location. I am always greeted when I enter and usually asked several times if I want or need assistance. I knew what I wanted and where to find it, so I declined help. I did stop by to visit the adoptable kitties! So cute! Want to help but at the pet limit of my lease.Easy parking, great staff, clean, well organized store. Highly recommend.
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October 2023 by Shanique Lewis
Iris is HEAVEN sent in grooming. This is my normal location, but since they were booked today (9/30/23), I went to the petsmart on Cherry Hill, RD…and that was my mistake.The silver spring location did a TERRIBLE job. (Don’t let Toye Wright at the Silver Spring location touch your dog….EVER).I begged Iris to fix my dogs grooming. She did so good! I will never cheat on my dogs groomers again! Thank you so much Iris!This first picture is before that Toye Wright did (I have more, they get worse). The second picture is what the amazing Iris did!
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September 2023 by Shay L.
Iris is HEAVEN sent in grooming. This is my normal location, but since they were booked today (9/30/23), I went to the petsmart on Cherry Hill, RD...and that was my mistake. The silver spring location did a TERRIBLE job. (Don't let Toye Wright at the Silver Spring location touch your dog....EVER). I begged Iris to fix my dogs grooming. She did so good! I will never cheat on my dogs groomers again! Thank you so much Iris! This first picture is before that Toye Wright did (I have more, they get worse), I don't want to post more, bcus I don't want it to overshadow the great fix Iris did. The second picture is what the amazing Iris did!
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August 2023 by Emily Bramhall
I took my dog Bella to be groomed at the Laurel location today. Her groomer Iris O. was so patient and kind with Bella (she gets nervous and has a hard time standing for long). Iris took her time to check Bella over really well, and took her to see the vet at Banfield to make sure a spot on Bella's skin was okay and wouldn't prevent her from being groomed. She is great with communication and called to remind me of the appointment and did an amazing job with Bella's grooming. This is the best she's ever been groomed. We will definitely be going back to Iris.