-
August 2025 by Tay C
Amazing place, great people. Love it here
-
September 2024 by Elvis Prestley
Just want to thank Brittany for helping me pick out my unit and made me happy and feel at home. This place smells great and looks great. you can tell she works hard. Thank you again Brittany
-
August 2024 by Robin Adkins
Brittany G. Was amazing, very kind, and explained everything perfectly. I just needed some prices and space sizes she pointed me in the right direction thanks
-
August 2024 by Sevaun Mason
No dollies available anywhere in the building, makes it very inconvenient to move stuff in and out of the units.
-
August 2024 by James King
Brittany G was very clear and professional and a great help
-
August 2024 by Mark Prather
Thank you Britney for help finding me best experience
-
August 2024 by Jenee Bevett
Although my issue is not yet fully resolved (through NO fault of hers), I would like to commend Brittany G. for all of the efforts she put into trying to resolve my issue AND on a weekend! Good customer service is hard to come by, so I definitely want to thank Brittney G.!
-
August 2024 by Mathias Owusu
Akena is amazing !!! Thank you so much.
-
August 2024 by Angela Rodriguez
Had an Amazing experience , Angelica was super friendly and answered all my questions and concerns about getting a unit. She thoroughly walked me through the process and was very patient with me. Very satisfied with my unit and pricing
-
August 2024 by Jennifer Jackson
Angelica was very knowledgeable she made getting a unit super easy and she was very patient with me
-
July 2024 by cleotha lucas
Angelica was great.
-
June 2024 by Valerie Scott
I have been a loyal customer and had items in this storage facility for approximately 10 years. Staff are not available on the property or work as advertised. My property has been destroyed in this storage unit by Rats that I did not bring, nor was this an issue when I initially rented the space. There were massive rat droppings everywhere when I went to empty my storage unit.
Ms Payton, who did her best to address my concerns, stood with myself and family as we listened to what seemed like someone in the storage unit as we attempted to enter it. Later, we found that the noise was actually rodents. Ms Payton, advised that she hears those noises throughout the storage units as she walks the spaces.
I gave ample notice that I was vacating the unit. I was advised by Ms Payton that it would be entered into the system that the unit was vacated and that I would not be charged. Public Storage charged me anyway.
I was advised by Ms Yesman in customer service that it could take up to two weeks to reverse the charge. This charge should have never occurred. Beware! Be Careful! Hold the management and staff accountable. More importantly report incidents regarding safety on the property and any billing issues!
My experience may not be yours but this is factual information. I share this information with the hopes that this particular location will improve, and customers will have factual information from a tenured, loyal customer who expected a better experience than what the property manager gave to me. Please Read the reviews and make an informed decision to contract with this location.
-
June 2024 by Marva Nicely
I'm so happy to have a customer service as I have with Payton at 8550 catalog ST in Laurel md.
-
June 2024 by Chris Talbott
I stopped by the public storage today and was helped by Erica she's a very experienced & knowledgeable worker her customer service was amazing!!
-
June 2024 by Lorenzo Jones
Erica was very professional and kind im extremely satisfied with the customer service, she answered all the questions I had she was very helpful
