Royal Farms, a popular convenience store chain, has received mixed reviews from its customers. While some have had positive experiences, others have encountered a few issues. One customer, Alana, frequently visits the store and appreciates the help of a new employee named Angel. Angel was polite, quick, and apologetic when Alana's order was not right. Alana also noted that Angel was the only one she had seen cleaning the bathrooms and washing her hands before handling food, unlike some other employees who just put on gloves. Another customer, who made an iced coffee at the self-serve station, was pleased that a worker brought them half and half without having to order it separately. A customer named Ashley Gilmore was consistently impressed by the friendliness and competence of an employee named Ashley. They mentioned that the chicken is always fresh, hot, and delicious, and that Ashley makes their visits special. One customer had an issue with their order, but the store made it right by completely remaking the order, demonstrating good customer service. However, not all experiences were positive. One customer found the shelves disorganized, and the store was out of a specific item they were looking for. Additionally, the milk they purchased had expired eight days prior. Overall, Royal Farms seems to provide a mixed bag of experiences, with some employees going above and beyond to provide excellent service, while others may fall short in certain areas.
I made iced coffee at the coffee station, a worker brought me half and half. Good drink, and I didn’t have to order it and wait.
October 2025
Yesterday I went in and got a 10-piece chicken and should have been a pound of coleslaw and it was wrong so I posted a complaint today they had me come back in and completely remade my order that's customer service I greatly appreciate it
September 2025
Thursday 9/4/2025 3:26am I had to wait to check out after just stopping in for a coffee. Horrible service and attitude from the girl working there.
