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December 2023 by Kimber V.
I had a great experience at when I stopped at Sam's Club for gas. There are several gas pump lines that moved in a timely manner. The pricing of the gas is very competitive and I my gas tank was filled up in no time.
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December 2023 by Giselle H.
Sam's club is convenient, place is clean, I must say they need better vegetable and fruit trays
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October 2023 by Luis R.
I'm livid I came to Sam's club got in line yo buy a pizza. I had already scanned my pizza to pay on the scan & go app and the lady at the register told me they didn't allow to sell the full pizza. Although they had full pizzas ready to sell, they would only sell me slices at $1.98. Which just buying 4 slices would be the same amount as buying a full pizza. It's unbelievable this unspoken hidden rule made by the supervisor at thr Cafe of Sam's club. It's a ridiculous rule when like the rest of the store is first come, first serve. This is one of my only bad experiences at Sam's club, management needs to legally have this rule in writing for all customers to see if this is rule/law.
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October 2023 by Thomas S.
We stopped by for less expensive gas and specific bulk items. Surprisingly, the gas line was relatively short compared to othet Sam's locations around Baltimore. The selections in this Sam's were not as varied as the Sam's we go to in Houston, but it was fine for what we needed. The store was not too crowded and there were plenty of parking spaces. We wanted pretzel and soda for our mid-day snack. However, the food line was super long. I waited 15 minutes, and the line barely moved. So we gave up and went home with our purchases.
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June 2023 by Nau Naz
They will sell you tires fine, but when it comes to maintenance they will come up with all kind of excuses not to rotate them or balance them. Wouldn't recommend this place to anyone. Hire some of the laziest and full of excuses kind of employees.
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April 2023 by DeAndra Powell
Great experience. Came in for a walk in for a new tire installation. They were able to squeeze me in and were very prompt with the service.
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April 2023 by Coleman Nelson
Good service, pretty quick.
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April 2023 by Trece L.
Eh. I prefer Costco. Had a discounted membership for the year and visited the Laurel store on a Sunday to compare. The longest line was for the gas, yet Costco is still better. Same concept as all big box/wharehouse stores but limited options and brands. Purchased wild salmon with BBQ seasoning and it was fishy and salty. Stick to name brands in Sams.
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December 2022 by John L.
Pro: cheaper gas, food court, big parking lot, next to Walmart, self check out. Con: annual membership fee, slow exit receipt checker. A great option for people who don't live near a Costco. It has a big parking lot and you are to find a parking space compare to an over crowded Costco. The building is clean and every aisle has a sign of items. It has a cheaper gas price compare to outside gas station. The pizza from the food court is very good. I like the self check out since it easy and fast. Only con is that sometime the people at the exit door who scan your receipt can be slow and cause a build in the line.
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November 2022 by Karen Knighton
Tired of ordering online then asking to cancel because app doesn't work when changing addresses so they can't change to correct address. Delivered anyway to 82 yr old lady who can't pick up heavy box. Cancelled with two different Sam's people chat online and still they delivered hours and hours later after cancelling. Never got refund and had to go help in rain. Sans you suck.
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November 2022 by C. C.
The Laurel location of Sam's Club always set the bar lower that the rest. Now the bar is non existent. My experience started with calling to see if a particular item was available. I was put on hold twice before I got a response. The gas line is a hot mess with pumps being nonfunctional for WEEKS. Yes I said WEEKS. No real direction on which way to go and no employees to really assist. I'm only pointing that out since it's the complete opposite of their competitor, (really no competition) Costco. After navigating through the line I enter Sam's and the door employee is literally standing in the middle of the door, very much in the way. She slowly strolls to the side so the basket and I could make our way in. Thus this is the ebb and flow of most employees I encountered. Not really caring if what the are doing is blocking the customers, Self checkout is now forced upon you too by the way.
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September 2022 by A R
Horrible service
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July 2022 by Joann C.
While spending time with my daughter in Plano, TX, she ordered food products online for curbside pickup. We went to pick up the groceries and the bananas were green. We didn't say anything to the person loading the car; took everything home; and placed the bananas in the window hoping they would turn yellow/get ripe. I took the bananas into the store for an exchange; and mind you, it had been 3 days and they were still green! There was no issue returning the product. The issue dealt with the return and use of a different membership card. I did not have my daughter's card, but did have mine. The associate was clever in how she handled the transaction so that I didn't have to go out to the car. My thought is why does the customer need the membership card when the receipt is provided? I do have a suggestion based on another "big store". That store's receipts have the card number embedded in the receipt. Good deeds from that store differs from your store, while other good deeds from Sam's differ from the other store. I do like that your store scans the products and the receipt upon exiting the store.
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May 2022 by Nenneh O.
Loved the conscience , when I used the app. No more standing in long lines. I even started using it at the fuel pump. Please download the app and used it, you'll loved it.
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May 2022 by Sonya D.
Came in for chips and drinks and YOU GUESSED IT... I left out with enough food to feed the Washington Commando's. Thank God for Dads who support Moms who support anything their kids sign up for! How could I resist the 32 pk of Hawaiian rolls for sandwiches, the variety boxes of chips and what snack isn't complete without cookies! The store is always neat and clean. I don't know how they do it..great staff! You can't beat the value of large quantity items when you need to purchase things for a large group. I love this store