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November 2023 by Madilyn Goller
I have always taken my car to Acura of Laurel. The service has always been great with Gage. He is very informative on what the problem is with my vehicle and their plan to fix it. Gage always reaches out with an update and the time frame it will take for my vehicle to be done. Gage has great communication and is very helpful when explaining problems with my vehicle. Always great service!
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November 2023 by Badger Monkey
I bought a used Acura 2010 RDX and it immediately started throwing codes and entered Limp mode. Gage Hack got me in first thing in the morning, had the part overnighted and everything was great by 3pm the following day.
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November 2023 by Sharitta Glover
When I purchased my 2023 Acura MDX in May of this year, hands down it was truly the best experience. From the sales Representative Allen to the Manager Aubrey, I was handled with care and professionalism; I encourage any one looking for a new car to use this dealership! They have years of experience and have built great relationships finance companies and I got a great deal. Thank you Acura of Laurel for your great service and for being patient with me during the purchase of my first car! Keep up the great work and Thank you again!
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October 2023 by Mandar Bokare
I had a minor issue with noise underneath the dashboard of my Acura. The service techs were very thorough in trying to find the source of the issue and kept me updated through the whole process. They also provided me a loaner as it was taking longer than expected to diagnose the issue. Once diagnosed, the issue was fixed fairly quickly and the quality of work was excellent. Overall, my service experience was great and I will certainly be returning here for any future service/maintenance on my Acura.
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October 2023 by Soldier 44
The crew here at Acura Laurel is professional, friendly, and knowledgeable. I have been bringing my car here since 2021 upon returning from overseas and they have been awesome! Thank you Gage, Mike, Rahim, and the rest of the crew.
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October 2023 by Humayun R.
Me and my family have bought now 5 cars from Acura of Laurel. Every single car was sold to us by Mr Tony Saadipour and every time we went to purchase a vehicle he treated us with the up most respect and did his absolute best to provide us perfect customer service and told us everything we needed to know about a vehicle before we made a choice! A true salesman and he does his absolute best to make sure he can get you the best deal possible! We really appreciate everyone at Acura of Laurel for always making our car buying experience a good one! And thank you again Mr Tony! - The Raja Family
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September 2023 by Chase C.
Let’s be clear, if I ask for particulars and text the sales rep advising what I was looking for and not looking for. Had a few issues with the vehicle and asked for them to be taken care ofBeing told by the sales rep I’ll speak with sales manager who has no idea what’s going on… after you run my credit and approve me plus. I got the special rate I asked about…reached out for 2 days straight no return calls then to be called and advised the car was sold yesterday makes no sense to me. Danny P you’re trash & so is your sales rep who I attempted to work with this go round!1 bad experience can change a lot and my outlook on you all has complexity changed after buying from you all repeatedly. I’m disappointed and will not be retuning to this location y’all had the only car left in the world.I’ll also be filing a corporate complaint!
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September 2023 by Olivia Baker
This is my first appointment at Acura of Laurel. I received excellent service and I had a great experience! I was very impressed with my advisor Gage Hack, he was very professional, polite and courteous.
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August 2023 by Faith Jackson
My sales person was Allen and he was amazinggggg. If your in the market to buy an Acura in the dmv area, I 100% recommend seeing him. I came in to trade in my Altima and he broke everything down for me and gave me answers to all the questions I had. Allen and the sales manager Danny got me a great deal with the vehicle I purchased. This is my third time buying a vehicle and this by far was the best experience I’ve had. The whole atmosphere was very welcoming and all the staff were extremely kind , shout out to Bruce as well with this deal he was amazing to.
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August 2023 by Anne Moore
Consistently provides good service! This facility is comfortable, clean, and conducive to working while waiting. The staff is very helpful and professional; they kept me informed each step of the process. I also like the online pay feature option they have recently added; it made the checkout process that much faster! Added bonus, they vacuumed and washed my vehicle.
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August 2023 by Bernard G Spence
If you're seeking a used car in the DMV area, I would recommend considering this dealership. I have personally purchased two vehicles from them. However, I did have a negative experience due to their inaccurate information. They had assured me that only "Soft Credit Inquiries" would be conducted, but they actually performed "Hard" Credit Inquiries" despite my not requiring their financing. Consequently, my rating for them is 3 out of 5 stars.
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August 2023 by Selina Maduforo
Service was relatively quick. I was told upfront what to expect. When other issues were found with my vehicle I was told how much it would cost to fix, the amount of time it would take to fix it and I was able to schedule an appointment.
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August 2023 by Annomus A.
If possible to give this location 0 star, I would absolutely do so without a thought behind it. I took my car in for service and to buy some parts, no problem everything went fine, the young gentlemen with a beard behind the parts section was so disrespectful and so unprofessional that I felt uncomfortable asking for help. Never coming here again, their work is good so I'll say that's the only good part. Everything else from customer service is horrible. Would never recommend anybody to come in to save them from this horrible experience.
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July 2023 by Danielle
I typically use another Acura dealership for my car needs, so I was a bit nervous going somewhere new. However, Eric made me feel absolutely at home. He was knowledgeable, friendly, and did not pressure me into anything I wasn’t looking for. I walked out with what I thought to be a very fair deal. Victor helped me with the paperwork and he was very fast and efficient. Will be back :)
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July 2023 by Sruli Rozenberg
Huge shoutout to Danny Pak and Emanuel!!!They saved the day so many times over, really made the entire process such a pleasure and made us feel very taken care of! The best dealership I’ve ever worked with!