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June 2024 by Keisha Simplice
First time there and never going back. I’m from Florida and had questions about stamps. I walked up to an older woman at her desk and her face expression was already in disgust as if she saw something on my face. I kindly asked her, once I purchase stamps would you be kind enough to change a dollar for me. She looks at me with the same face then says “I can’t hear you” while playing her music in the back. I then asked her again and she said “ no we don’t do that here”. Very poor customer service. If you don’t like your job you should not be there working. If you’re new to the area I highly recommend not going to this location. Terrible experience…. When will our ppl be different.
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October 2023 by Jazzlynn Robinson
Terrible customer service made a reservation kept putting the wrong name for paperwork charge me then canceled everything when i kept telling him it was wrong do not rent with them at all.
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September 2023 by Sean Brewer
The representative ( older woman) was very rude and unhelpful. The vehicle was dirty and had an odor. The vehicle was also given to me 1/8 tank of gas. I would never recommend this place to anyone.
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March 2022 by Sureka Blue
I called this U-Haul to see if they had available trucks before I arrived the attended advised that they did. I showed up 15min later only for her to tell me that they had no trucks available and I see 4 trucks sitting outside. What a waste of time.
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March 2022 by AyoTunde Uruejoma
Manageable but could be better!
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February 2022 by TayGotDaaJuice
The store associate was no help at allI asked multiple questions and she kept giving me the same answer. When I tried to see if we could do it a different way she was angry with me.I asked if there was anyone she could call to help and she said no there is nothing she can do.
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December 2021 by leslie sanchez
Went to pick up a UHaul after making an online reservation and having my license verified. They refused to provide me with the UHaul because I had a “provisionals license” (fully licensed for 2 years). I explained that the state of Maryland only gives horizontal ID’s to those over 21 which I am not and the man proceeded to tell me that I had to be 21 to rent. My license was verified through UHaul as a full license before getting to pick up. Took my business to another UHaul who had no issue Renting to me.
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December 2021 by Rose Gibbs
Good customer service, friendly and quick!
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May 2021 by D Simms
Limited hours never have to get something pass 9 pm .Otherwise pretty good.
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March 2021 by Ngozi Nwayalani
Quality service
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January 2021 by Amari Wilson
Pleasant pleasant dude to be around!! Mr. Collin has a great personality and loves ppl. Came to pick up mattress bags and boss man got me together with a everything I needed and forgot. Haha cool dude. Stay blessed Mr. Collin and continue to enjoy life!
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October 2020 by Tunde Oyemade
Friendly
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July 2020 by Kelly (Artie)
Absolutely atrocious.
I'm getting a charge 20 days after using their services!
The service was awful, employees were difficult and clearly didn't want to help.
It apparently will also take 72 hours to get back to me about these charges. On top of the 20.
I'm never using UHaul again.
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June 2020 by Carrie Brown
Mobile pick up was nice but took 40mins to process. Not faster than getting checked in, but no line. Warning need double verification to mobile pickup
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December 2019 by Jonni Tsunami
That after hours pick up rental scam they are doing is a waste of time. Too much work and theres no gurantee u get the truck. Dont waste your time.
