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June 2022 by Jennifer Hogan
If I could give them a 0 I would. I have never been so frustrated in my life. We were supposed to pick a truck up at 11:30 today and they called me to tell me the truck wasn’t available on their lot. The only way I can get the truck is to drive 3 hrs to another lot and 3 hours back. My moving crew is coming at 5pm to load everything into a truck that doesn’t exist. I will never even consider Budget in the future. Terrible customer service! Very incompetent business!
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October 2021 by Paula E Bradford Beauty & Business
This is the worst experience I've ever had with budget, we had a reservation for over a week for a truck for moving out of state, we called yesterday to add a dolly only to be told there was no truck for tomorrow but they call back and say they got one coming for us, they guarantee it would be there this morning. We show up this morning and no truck!!!!!!!! We have to move today and now have to hunt down a truck somewhere and pay more. I've dealt with budget for 10 years, but this will be my last!!!!!!
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September 2021 by Justin Scaparro
I was confirmed a reservation with unlimited miles but then charged for 55 miles upon returning the truck. Avis said to just contact the place I rented from and were no help at all.
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August 2021 by Justin “ScrappyDaddy” Scaparro
I was confirmed a reservation with unlimited miles but then charged for 55 miles upon returning the truck. Avis said to just contact the place I rented from and were no help at all.
