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March 2024 by Kaitlyn Powell
Emily was very kind and helpful! We brought in some extra jewelry that was super tarnished and she made them look brand new again!
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March 2024 by RI
Every time I come to the Kay’s in St. Mary’s county I am extremely pleased with their level of experience and willingness to help me out! Great team here
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March 2024 by Joe Leah Lujano
Shoutout to Emily at the Lexington Park, MD store. She was so helpful when bringing in my wedding rings for inspection and cleaning. Upon learning of an issue I had with a ring from Zales, who she said is a sister store, she looked up my information and was able to get that ring in for service and diamond replacement. She really went above and beyond in helping us resolve issues and made it so much easier not having to travel over an hour away to the extremely unhelpful Zales store and not having to deal with the rude Zales associate. Thank you Emily for all your help.
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March 2024 by Alex O’Brien
Emily helped me through the process of buying a bracelet! She was very helpful and made jewelry shopping easy!
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March 2024 by Alyssa Thomas
Emily was so helpful! She went above and beyond to help me take the earring out when I tried it on because I could not unclip the back. I already love Kay Jewelers, but Emily really made the experience delightful regardless of my clumsiness. Thank you!
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March 2024 by Andrew Lee
Great overall experience, Emily helped me choose the perfect ring and kept me very informed the whole time. She was very helpful and worked with me through the process even with a short time frame. Ended up with a much better ring than what I was looking for and I am very grateful for her helping me with one of the most important decisions in my life
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February 2024 by Wilhemina Fleet
The sales lady who helped me was very patient and kind. while I decided on what to purchase, she gave me the time I needed to do so. She was very informative with various items I asked to look at. While still deciding on my final purchase . She was beyond understanding, concerning what I could afford to actually purchase today. My over all experience was very exceptional. I will be shopping at this Kay Jewelry location, for future items that I saw today, not yet purchased. Thank you for a awesome shopping experience.
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January 2024 by Troy Hawkins
This is my second time visiting this location and the staff has always been fantastic. One my first visit, I was treated very well and professionally. on this trip, to have the item serviced, we were met with more excellent service from a beautiful young lady. She was so amazingly attentive toy situation that I ended up buying my mom the ring she wanted. I can't wait to see the finished product in 2 weeks.
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December 2023 by Heath Crockett
Absolutely amazing! Emily was a very big help. She was extremely knowledgeable, personable, and kept me updated all along the way. She was fantastic! My wife is going to love her 20th wedding anniversary ring. Thank you so much!!!
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December 2023 by Trudy Raby
Courtney at the @ the Lexington Park, Md store went above and beyond to assist with ordering bracelets for me. These days, it is rare to find great customer service. I will continue to purchase from this store and ask for Courtney’s assistance.
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December 2023 by Jamecia Davis
We walked in with no clue about what we wanted and Emily was super patient with us. She helped us find our style and understand that our budget still gave us amazing options. She truly helped us navigate through what we thought would be a stressful situation. we absolutely love her customer service, Thank-you so much! ❤️
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December 2023 by Yvette
Ashley & Courtney were so helpful. Appreciated their patience with me and answering all my questions. I showed Ashley the ring I designed and she was able to make it possible with in-store rings. I’m so excited about my upgrade and can’t wait until it arrives.
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December 2023 by Jayla B.
Emily is amazing!!! We’re planning on taking our next step in life and Emily was so informative, kind, and reassuring. We couldn’t have asked for anyone else to help us!
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October 2023 by Garrett Backus
Super nice and friendly, helped with my watch that I purchased online with absolutely no hesitation. 6/5 will come back again with any jewelry questions I have.
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October 2023 by Ancient Majin
The location of KAY Jewelers is fantastic and easy to find. Courtney my diamond salesperson, took her time and helped me out asap. I appreciate her and her professionalism. Thank you, Courtney. I TRULY MEAN THAT.
