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August 2023 by Rebecca H.
Went out car shopping on Saturday to a number of dealerships in Calvert and St. Mary's. Felt very unimportant, rushed and pushed away at Toyota of Southern Maryland. Came specifically looking for a 4Runner and had a budget, did not receive any information on incentives, was offered to look inside of one vehicle that was already being looked at by another customer and did not feel welcome to shop at this establishment. We ended up purchasing from a dealership in Calvert and ended up spending outside of our budget.
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August 2023 by Kimberly L.
I worked with Edward Bates when I needed to replace my older RAV4. He was charming, courteous, and definitely a true professional. He made the experience of buying a car an easy and quick experience. I recommend him for anyone looking to purchase a vehicle. He definitely deserves five stars! Shoutout to Amber in services as well. She is incredibly kind whenever I have to go in for services. The whole team is fantastic and I will trust that my car is in good hands.
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June 2023 by BrnIdgrl R.
I give them one star for being available. But seriously think the guy that we talked to tried to sell us a car with some obvious BS talk. Maybe he will need some training if he is trying to sell a car that is listed for $20000 over the MSRP. Plus the vibe I got was totally off. No thanks, I will take my money elsewhere, not here!
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June 2023 by Debbie B.
I had an excellent experience at Toyato of Southern Maryland starting with my salesman Mark Hayes. He was very experienced and answered all my questions concerning the car. Mark went out of his way to find me the exact car I wanted. He kept me up to date on when the car would be delivered and set up my car with my contacts and went over everything about the car with me. I would definitely buy another car from him and will recommend him to my friends. Again, it was a great experience.
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April 2023 by Elizabeth D.
Our daughter was visiting from South Carolina and needed work on her Camry completed while here (brakes, coolant, etc etc) and Amber Bond in Service was outstanding. She did an excellent job of keeping us updated on recommended repairs and costs, and was extremely pleasant to work with. Amber even managed to get all the tires replaced at the last minute as our daughter was scheduled to leave the next day!! It is so refreshing to have professional customer service and a representative that doesn't just "check the box" but goes up and beyond.
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February 2023 by Newell R.
Every time I've contacted this dealership, I've been met with unresponsive sales reps. They just seem unwilling to help customers. They are still charging the scam mark ups and just really don't embody the definition of a good dealership. Overall, would not recommend.
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January 2023 by Becky K.
The Good - Bought a car here and the salesman was fantastic! I was in and out within 90 minutes. If Isaiah is still there, ask for him if you're buying a car. He will take care of you.The Bad (it's really Bad) - The Service Department is absolutely terrible! If you have a warranty that covers oil changes, be prepared to spend 2 hours + at the dealership. Also I wouldn't trust their courtesy inspection. I came in for an oil change and had a headlight out. I told them it was out at service desk when I checked in. When I was told my car was ready, I looked at their courtesy inspection sheet and it said it passed. Clearly they didn't check it or they would have seen it was out. So I go back inside after realizing it was still out, got the service manager and she fixed it free of charge. A few days later I was checking my fluids which should have been topped off (it passed their courtesy inspection as well) and my coolant was bone dry. Needless to say I wouldn't be going here if it wasn't for the free oil changes!On a positive note, the service manager was awesome to deal with.Also free car washes are only good if the car wash is operational. The car wash seems to be down more than it's up. It's also a very rough car wash, it knocked my grill guards off my car a few times. Overall if you're looking to buy, this is a great place to purchase a Toyota or a used car. If you're looking for a good service department, you're going to be disappointed.
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November 2022 by Linda I.
Recently, our car was stolen. We now live in Baltimore. Having bought two cars previously in Southern Maryland from Jamie Pizzo, we trusted her to personally select for us the "most car" we could afford in their used line, because we only wanted to make the drive down once in our 1979 Lincoln Towne car, a gas guzzler! We were thrilled with her choice. She gave us a good deal on a great car! Our family will be her customers for life!
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February 2022 by Janelle Menefee Jones
Terrific sales team! Recommend Isaiah very courteous and professional
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December 2021 by Kalyn TheStylist
I had Elijah Honroe as a car salesman excellent job he did too. I give him ten stars down the board
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September 2021 by Michael Campbell
Great staff clean dealership
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September 2021 by Kayla Sandore
Elijah deserves 5 stars alone. He made the experience fun and stress free. His time and dedication to us (we were there for 4 hours) paid off and we were able to find exactly what we were looking for. 10/10 recommend
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July 2021 by Jen Link
Great, fast, friendly customer service!
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July 2021 by Carla W.
I had the best experience and superb customer service from Jamie Pizzo and Robert Liki, Team Hyundai which is part of the dealership. They come highly recommended
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June 2021 by Katelynn W.
I was told that my vehicle would be taken to Subaru in Annapolis by this dealership to be serviced the day I bought it. I dropped my vehicle off to have this taken care of and was given a loaner vehicle and was told that it would be done in a couple days. I dropped it off on a Wednesday and by Friday I called to request the status of my vehicle and the dealership/service department had no idea where my vehicle was! I contacted both the Subaru's in the area including the one I was told it would be at and it was never dropped off. I was told a manager would contact me that Friday or following Saturday which never happened. I then called Monday and requested to speak to Joe (the employee who was responsible for taking my vehicle to get serviced) and was told once again that he was unavailable. I then asked to speak to a manager requesting to know the status of my car (once again). I was told that I was going to get a phone call within 20 minutes. Joe calls me almost right away and apologizes for the late response and tells me that he was going to take it up there that day and I could pick it up later that afternoon. I pick my vehicle up and asked if there was any paperwork regarding the service and was told that there wasn't any paperwork because the "dealership was billed". When I looked up my car by VIN it reflected an open recall so I went to the dealership again and spoke to the owner and was told that according to Joe the recall was taken care of and that an invoice/updated carfax would be emailed to me. About an hour or two later Joe starts to text me asking me if I have my Subaru and requests that I give him my car (once again) because my VIN "didn't match" with the Subaru dealership's service department and he was going to drive my car up there (once again). When I contacted the dealership and provided my VIN they not only had a match but also confirmed that my vehicle was never there to be serviced. He then called me and after about 10 minutes of me trying to get the truth out, he admitted that he lied and never took my vehicle to get serviced and that he "missed the appointment and panicked" and requested that I give him back my vehicle to get it taken care of like it was supposed to the first time around. This person went to the lengths of getting my car detailed and filled up to make it seem like he did what he was supposed to do in the first place and let me drive off the lot. I have then talked to the owner and was told that the best he could do was to have me trust his dealership once again and get it serviced. I requested to know the location of where my vehicle was for the last 5 days and gave him my mileage and have yet to hear back from him or customer relations. Headquarters have been contacted.
