Southwest Airlines
776 Elkridge Landing Rd, Linthicum Heights MD 21090 Hours
Hours may fluctuate. For detailed hours of operation, please contact the store directly.
About Southwest Airlines
Southwest Airlines is known for its exceptional customer service, as evidenced by the positive reviews it has received. One customer, Lynn, was praised for her above-and-beyond efforts in retrieving a passenger's lost headphones, going the extra mile to ensure the issue was resolved. Another customer had a smooth experience with a full ticket credit refund after having to cancel a trip due to illness. Despite facing recent flight cancellations due to the Christmas delays, Southwest Airlines went the extra mile to make amends, quickly refunding the cancelled flights, providing 25,000 points for a future flight, and reimbursing the customer for flights booked with a different airline. The airline's staff, including flight attendant Tracye and boarding agent John, were also commended for their professionalism and excellent service. Overall, Southwest Airlines seems to prioritize customer satisfaction, offering flexible policies and going the extra mile to resolve any issues that may arise. Customers have consistently praised the airline's exceptional service and willingness to go above and beyond to ensure a positive travel experience.
Most Recent Reviews
September 2023
SW Baltimore agents were rude, disrespectful and completely unhelpful on 9/10/23 at 3:30pm. They need new management. Also, flight was delayed an hour on takeoff because they couldn’t get the bags loaded.
September 2023
The amount of time it takes to get bags is ridiculous. I sat in the back of the plane... took forever to get off... went to pee... still waited for over an hour. This is a regular occurrence at BWI. Please fix this... it's unacceptable.
August 2023
Not worth the price. Made me miss a day of work, couldn't get their layovers properly situated. The amount you pay is not worth the possibility of not flying that day. Becoming the new spirit. Have free transfers because you basically need it due to the lack of possible flight cancelations. Only good thing they offer
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- Linthicum Heights, Maryland