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October 2023 by Colleen Kimberly Broersma
I found Hillen Tire and Auto Service by happenstance just when I needed them.I had a bad experience with another local mechanic and was feeling less than optimistic about finding someone reputable and reliable to help me navigate the repairs on my car that the other place recommended as “critical”.After doing my due diligence of calling multiple places for quotes and reading reviews, I found Hillen simply by driving by it.I called for a quote on a Friday. The staff at Hillen was knowledgeable and friendly and I decided to make an appointment with them for the following Monday based on our phone conversation. I’m so happy I did.After replacing 4 tires for $300 less than the other place wanted to charge, Brian, the owner, personally walked me through the list of items the other mechanic had given me and told me what repairs were actually necessary for my 2018 Subaru Crosstrek.(And whoever wrote in the reviews that the owner was attractive wasn’t lying!)But Brian’s good looks, while noteworthy, are not the focal point here. What I most wish to convey in this review is the transparency and the integrity that I witnessed with Brian and the staff at Hillen. They were kind, knowledgeable, professional and courteous.I actually felt seen and heard when I expressed my concerns. Brian took the time to explain everything to me and I left reassured that my car was in fact safe to drive and that I didn’t need a lot of the “suggested” repairs the other place listed as critical.So if you have been struggling to find an honest (attractive) team of humans who are going to tell you straight up what you need and who aren’t trying to just make a dollar off of you, and who do a great job, Hillen is your place.I left the 1st mechanic in tears. I left Hillen with my faith in this industry restored.Thanks Brian and staff. I’ll be back soon for those spark plugs.with gratitude,Colleen
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October 2023 by Finnegan Schofield
Needed a MD state inspection. Easy to schedule appointment. Get there at appointed time to be told, with NO apology. “ we don’t do them when it rains”Poor guy seemed to think this was about rationale for that “state police, etc , etc” . My point was, when you schedule these appointments you should tell customers if it’s raining not to come.Seems like good business to me !Wasted morning
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October 2023 by Kevan E.
I tripped over this shop after ruining a tire on the interstate and getting stuck at a hotel overnight as a result. They were great about fitting me in ASAP and giving me good info and pricing. They were obviously busy, but made it happen.
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September 2023 by Pamela Shaw
Very busy place. Making an appointment is best. Ordered in the tires I wanted and my sweet ride is back. Thanks guys!
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September 2023 by Stuart Ray
I had a tire puncture, and they did not try to up-sell, instead they repaired the tire quickly and professionally. Can't say enough good things about this place, it's a full-service auto repair shop that has serviced many of our cars over the years.
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September 2023 by Patricia Clagett
Friendly employees, great service, they did a thorough inspection of my Honda. Prices reasonable. This was my first visit. Have always had service at my dealer, but I plan to be a repeat customer at Hillen.Services: Air & cabin filter replacement
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September 2023 by Chris Sawyer
Brian is super cute. He will do anything to get you back on the road. He’s a real gentleman. With Brian you always come first. He even calls afterwards to make sure you where satisfied.
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August 2023 by kathy wilson
They fixed my truck and I was truly happy about that. A bit expensive but everything is. So I was pleased with the job they did for my truck
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June 2023 by Jill Harrison
My tire pressure light kept coming on so I stopped in to have them take a look. They took my car quickly, added air to the back tires, and fixed me right up. I went to pay and they didn’t charge me a thing. This is my second visit after having a broken stem valve, they made the repair quickly and didn’t charge me a thing. I did buy 4 tires from Hillen a few years, but I surely expected to pay them for these small services. WOW, the customer service here is exceptional! They couldn’t be nicer, very friendly and kind! I won’t go anywhere else, highly recommend them. Oh, and their prices on tires can’t be beat. You won’t be disappointed! 5 out of 5 Stars!!
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May 2023 by Amy Miller
Brian helped me when I had a low tire -- other air-fill options nearby were out of order and he kindly filled the tire with no charge. I'd certainly go back and utilize their services if necessary. Thanks for being both professional and kind!Service: Tires
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May 2023 by Bev M.
Pricing was fair but service needs improving. only 2 tire techs working on tires. There was a customer In service area bull crapping while they were working on his car. They continually stopped to chat and talk on phone. When it came time for alignment he was told to get my car in and start it. Instead he went out to his car came back with bag and disappeared behind cars for 15 minutes. Occasionally appearing on phone. I could have been on my way at least half hour earlier with out chatting and phones. My time is important, along with other customers who were also waiting. Put phones away, hire another tech, and keep customer friends out of service area.
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April 2023 by Taggart M
A few months ago i had my tires, wipers, and filters replaced. Tires and wipers were fine, except the wipers were misaligned but i fixed that.I just found out 3 months later that the engine filter was left UNSEALED from the intake. So it ate all the oil, and all the dirt from the air was getting into my engine. I sure hope this doesn't cost a lot down the line. Really upset but I'm not even gonna bother calling them since they probably don't care since it was so long ago.
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February 2023 by Follow me in the kitchen
Great experience as the last time around. They are very busy but always manage to squeeze you in. Great service as well as great prices compared to other garages in the area. Good vibe as well as customer service. Will always recommend this place for your service and inspection.
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February 2023 by John M.
Brian and Phoenix are both amazing. I have come her a few times now to have various services performed. Each time, they were beyond communicative, honest, and timely. The repairs were done well too. Obviously, there isn't much to write about a garage that hasn't already been said. The prices are reflective of the area, pretty much standard for the same type of repairs and parts elsewhere. What I come here for, however, is the peace of mind that comes with knowing my car will be looked after by honest people who know what they're doing. What else could you want!
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February 2023 by Norah
Never again. They couldn't even patch a tire. I had almost 2k worth of work done here after an inspection to get my car up to "code." They "fixed" the exhaust system, patched a tire, did an alignment, and relpaced both control arms. They only quoted me for one control arm but suprise, they replaced both $$$. My car now makes a grinding noise when I break. The new exhaust system they put in has a smell and makes tons of noise after the car is shut off. They had the car for 3 days. They told my spouse and myself multiple times how "challenging" my common car was to "fix." I took it back once after the "repairs" because the alignment was off. I have more issues now than before taking my car to this shop. Go anywhere else.Services: Tires
