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November 2023 by Toria Livingston
I had an absolute wonderful experience purchasing a car at Nationwide Infiniti! My salesperson Camilla was a joy to work with and she was very professional. Both Camilla and Josh the Store Manager ensured we were satisfied with our purchase and they went above and beyond to gain our business.
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November 2023 by Fred Elliott
I arrived at the dealership and there was no one to greet me at the service area so I walked into the building to get assistance. I was then met with a service advisor and I tied them what I was in for (an oil change and a rattling sound coming from the engine area). Almost 3 hours later, I was told that they're still trying to figure out what was making the noise I complained about; which I was fine with as that happens so I continued waiting (please note that i had mentioned to the advisor that i needed to be out by a certain timeas i had to pick my daughters up from school). About 2 hours later, they said the sound might have been due to low fluids in my engine and needed to be topped off. I asked what they meant by that and the rep said "oil". So I said, but that was one of the main reasons why I came in for service in the first place. The rep looked at his paperwork and didn't see that on there as the original service advisor never documented it. Half an hr later, I was out the door and late to pick up my faughters from school.
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November 2023 by Sandra ricks
I went in nervous about the work that needed to be done to my car. Spoke with John in the service department.He was awesome. You guys couldn't have hired a better service technician He was knowledgeable. Courteous Professional compassionateAnd knew exactly what I needed to get done. I am totally grateful for everything he did in servicing my car I will refer any customer.To This infinity dealership in Timonium. The experience was mind-blowing. Thank you John so much for everything
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November 2023 by Diane Batcha
We just purchased a 2013 Highlander limited from Stew.This was the most positive experience we have ever had purchasing a vehicle. Stew, made us feel like family, trustworthy, honest and knowledgeable. Nationwide's service is first class and I will definitely be back in the future if I need another vehicle!Thank you Stew, Shalom my friend!
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October 2023 by michelle watts
From the moment I arrived I was greeted by John. He 1st acknowledged me with a warm greeting. Invited me to the waiting room, in a timely manner he got back to explaining the best steps.Once my vehicle was taken back again in a timely manner he came to discuss the issue and a stall questions and concerns. Told me I would be there for the next 3 hours . I was ok with that? again in a timely manner he updated me that a part would not be in until later, immediately saying he could put me on a loaner car?WHAT CUSTOMER SERVICE HE PROVIDED? he took my information and sent me on my way!Thank you John ????
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October 2023 by George Concepcion
Service was done efficiently and on time. The Service Advisor explained the after work results and corresponding warranties into the new part installed.Car wash was good too.Thank you guys, job well done.
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October 2023 by Derrick Williams
Nationwide INFINITI was the only dealership I visited when I purchased my car. That’s not normal for me at all. I typically would shop around. I knew what car I wanted and the price I wanted to pay. Nationwide INFINITI did what was necessary to ensure I purchased my vehicle from them. I really appreciate Camila and her sales manager for being transparent and upfront. Simply allowed me to make an informed decision. I’m completely satisfied with my purchase!!
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September 2023 by Anthony Spry
The salesman Andrew was really nice and let me know a lot of details about the vehicle that I was looking into the salesman Josh did everything possible to give me a good deal I really like how they make their customers happy
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September 2023 by DJ Shay
Bought an Infinity QX60 here. I was approved immediately, so there was little need for meto be there for five hours purchasing a vehicle. When I finally got to the Finance Manager he did not know I was waiting. Then, I asked about the Carfax beforehand and the salesman said it was clean. I take the blame for not asking to physically see it. I know better. When they finally got me out of there, they shoved the Carfax in my folder. After five long hours with children, I was simply trying to leave with my vehicle. When I finally looked at the Carfax, the SUV had been in two accidents! I have been having problems with the vehicle and tried to trade it in, but with two accidents, it greatly depreciates the value and since I paid top dollar for this truck there, I’m upside down by more than $10,000. I would never buy another vehicle from them. Recently bought a cargo van from a nearby dealership and the Carfax was the first thing they reviewed with me.
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September 2023 by D. Michael Day
Excellent service…This was the best car buying experience. Taylor’s pleasant demeanor is one that many car sales consultants should follow. Thank you for convincing me that I really wanted my new vehicle. ?
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September 2023 by Karelle Olivia
My experience at Infiniti dealership was great from the time the sales rep reached out by phone about my online inquiry to me leaving rhe store with my new car.The entire team was friendly and professional.Bobby was exceptional and assisted from start to finish to make a good car choice that fitted my budget
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September 2023 by Gary Sneed
Expectation was set upon arrival. Staff was courteous and helpful. Waiting area was clean. Vehicle was completed before estimated time. Very pleased with my first visit. Sean was awesome.
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September 2023 by Shenna Spriggs
Amazing service! I needed some maintenance on my Q50 everything was explained throughly and done in a timely manner. My service advisor John is the best. He kept me inform of all repairs and pricing throughout the process. Very knowledgeable about what I needed to have done right away to avoid further problems.
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July 2023 by Gloria Sykes
I had a very good experience getting my vehicle fixed here. My advisor Chris had open communication with me regarding the repairs the entire time we worked together. They also did a wonderful job fixing my car in a timely manner.
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July 2023 by Percy Dangerfield
Bobby was excellent. Took care of me, and helped me make a great choice with 0 pressure. Very knowledgeable. You have to talk to Bobby, if you are considering a car!
