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December 2023 by Lillian Lansey
Had to get 2 new tires on Tuesday, the 26th. Professional service and friendly staff. Will come again.
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November 2023 by mastadon2009
NTB in Lutherville - A total lack of professionalism.Abysmal customer service.I had an appointment a few weeks ago at the Lutherville store to find and fix an issue with my steering. They had it for 5 days, and said they replaced the struts, yet my bill mentioned labor for brakes. The brakes were fine and did not need to be replaced. As soon as I left the place after spending over a thousand dollars my car sounded like it was about to fall apart every time I hit a bump on York Road.I went back to the Lutherville store for warranty work the next day and was told by the manager (the only employee there) that not a single employee scheduled showed up and that he was called in on his day off.He turned away at least 2 customers while I was waiting, and he said that he'd call the Towson store and have them do the work under warranty.I then drove to the Towson store hoping my car wouldn't fall apart on the way and when I arrived, the manager (also the only employee there) had no idea I was coming and never received a call from the Lutherville manager and gave me the same story.No employees showed up at this location and since the repair was done by the Lutherville NTB, it's not his problem (actual quote).It has become apparent that since NTB was taken over by Mavis, things are rapidly declining. According to scuttlebutt overheard at the Lutherville store, Mavis has cut employee wages by $7/hour and most of the certified/competent employees have quit. They no longer do background checks nor drug test their new employees.They said that the new hires show up stoned/drunk and are not well-trained. Even the managers have had their wages cut by Mavis.I went back due to terrible grinding noises and when I picked up my car it was no longer making the noise. Upon further investigation, it was because the "technician" wrapped shop rags secured with zip ties to stop the noise.The manager was supposed to refund my card and as of 11/2 has not done so which is why I am now putting the word out that they do not stand by their work or honor their word.
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November 2023 by Gail Pulford
Ran into to store last minute before closing with a nail in my tire. Was able to drive from downtown after inflating it but knew it wouldn't hold. They repaired my tire ANDstayed late to do it! Thank you so much! Highly recommend!!
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November 2023 by Cyan Jackson
Kind, helpful, & efficient. I was having issues with one of my tires that I bought from them and it turns out there was a nail in it. They quickly assessed the situation and got it fixed in under an hour. Next time I have tire problems I will be back. Thank you!
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November 2023 by Rhonda Brooks
I called and was able to be seen immediately. I arrived and there were cars being worked on but there was no wait. Everyone was nice and professional from beginning to end.
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October 2023 by Mercedez Mitchell
Thomas did great with customer service and the team did a swift and thorough job servicing my vehicle. I’ll definitely will be back. Thank you so much!
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October 2023 by Cheryl Cannon
The staff was very professional and knowledgeable. They quickly installed the tires while I waited. I will use them in the future.
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October 2023 by Devon
I recently had an extremely negative experience with National Tire and Battery (NTB), which has left me extremely dissatisfied and frustrated. I can confidently say that I would not recommend their services, and I am deeply disappointed with their lack of professionalism and customer support.I visited NTB to have two tires mounted and balanced, a seemingly simple task for a tire business. However, upon arriving at my new home in Virginia, I realized that one of the tires was flipped, with the inside facing outside. This mistake clearly demonstrates the incompetence and lack of attention to detail by the NTB technicians.Not realizing the error initially, I unknowingly drove over 466 miles, completely unaware of the dangerous situation I was in. It is absolutely horrifying to think about the potential hazards associated with driving on a backwards tire. My safety and the safety of others were unnecessarily compromised due to NTB's negligence and carelessness.Immediately upon uncovering the issue, I contacted NTB's corporate office to seek a resolution. I was informed that the regional manager, Charles D'urso, would reach out to me within 24 hours to discuss and resolve the matter. Shockingly, it has now been 72 hours, and I have yet to receive any communication from them. This complete disregard for customer service is deeply upsetting and unprofessional.Left with no other choice, I had to spend additional money and take time off work to resolve the situation myself. Not only did this inconvenience me greatly, but it also further emphasized the utter lack of responsibility that NTB displayed.Driving on a backward tire poses significant risks, including reduced traction, increased likelihood of blowouts, and compromised handling. It is absolutely unacceptable that a supposedly professional tire business could make such a glaring mistake and then fail to take immediate action to resolve the issue.In conclusion, my experience with National Tire and Battery was an absolute nightmare. The incompetence, carelessness, and lack of accountability displayed by their technicians and the complete failure of their corporate office to address the issue in a timely manner have left me thoroughly dissatisfied. I strongly advise others to seek alternative tire service providers who prioritize customer safety and provide competent and reliable service.
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August 2023 by Chloe S
Came in less than 2 hours before close, was able to get in and out with a brand new tire at SUCH a reasonable cost. Carl was so friendly and he answered every question I had. Definitely will be returning and recommending to anyone else that has similar issues. 10/10 experience all around!!
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August 2023 by 410zombie
Unfortunately this location is just terrible now. Been using this location for new tires since 2006, would go every couple years of course, had no issues. But then my last experience was a nightmare, details below.- what I wanted-* new, rotars, breaks, new tires, oil changeThe good- they changed my brakes no problem. Tires I requested, never came in cause they never ordered them.But they upgraded me for no fee, not bad right?!….The bad- when they put my new tires on, they bent my dust cover on my new rotar, had to get bashed out so it wouldn’t screech something awful.They also cross threaded one of the bolts but I wouldnt know that till my next tire rotation, cost me a couple $$$ to get that fixed. The oil change is questionable too, I think I saw them do it but my oil light came on 2000 miles later and the mechanic said the filter looked old as hell. So perhaps NTB didn’t change the filter. I also waited 6hrs for this amazing service. Needless to say, I will not return to this location and NTB in general probably.
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August 2023 by Donny Yankellow
Took my car in for regular service and I was not upsold into paying for extra service that my car didn't need. I got the service I brought the car in for and that was it with an honest evaluation of my car. The staff was friendly and my car was finished in a reasonable amount of time. Will definitely be returning.
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August 2023 by John Marsiglia
I have been a customer of NTB Timonium MD for years and they have always exceeded my expectations! Both Karl, the store manager and Hasan, my technician gave me fast, professional and polite customer service. I shopped my tire prices at 3 different stores and NTB was the best!
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July 2023 by Mitzi Brandon
Staff was amazing. They diagnosed my issue and fixed it. Will definitely be back.
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June 2023 by Tom Rodriguez
Anthony REALLY helped me out by getting me in for an unscheduled tire rotation (it didn't hurt that I was there right as they were opening).The reason I appreciated this so much is because 2 of the tires are due for replacement. But he understood I didn't have the money at that moment, so put the most tread where it would do the most good.When I join the ranks of the employed again, and have the $ to buy new rubber, I know where I'll have them installed.
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May 2023 by Fay Gross
DISAPPOINTED! DISAPPOINTED!This NTB, LUTHERVILLE/TIMONIUM used to be my favorite place to take my cars for oil changes, and where I bought all my tires. To say I was angry and hurt.. its an understatement! I made an appointment for oil change at NTB in LUTHERVILLE/TIMONIUM. A day before my appointment, my appointment was canceled. I make another appointment for Friday at 8am. Went to NTB Lutherville/Timonium, I was told there was no one to change my oil. This is awful! I can assure you, I wont be giving NTB my business. SHAME ON YOU!
