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July 2025 by Charles Dutton
Grayson Harazin, Good guy man, he took care of what I need and let me know what was best for my truck man, 🫡🫡🫡🫡🫡🫡
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May 2025 by Lisa Schilling
The employees go above and beyond every time not only with their mechanical service, but with their customer service! Rico & Jimmy are the peeps that have worked w/ me and they are THE BEST!!!- So friendly and kind! Highly recommend Al Packer Quick Lane!!!
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July 2024 by Shawn Morgan
This place is a joke. Everytime I come here there is always something. The first time I had an appointment at 9 am, they was shorthanded but my truck would be done my 11am. I get my track at 2pm. I took my wife's car here for an oil change, they misplace bolts for a plate. What do I get when I take the car back, " you can pay for the bolts that will be in a week later or we can remove the plate". Today I had an appointment for 10 am I get there. Oh our system went down but we can get you in a 3 pm.
This place is an utter joke. With nothing but clowns there. Plus no managers there on the weekend that can do anything.
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July 2024 by Preston Jones
I am disappointed in the lack of communication between the assistant manager and your customers. A price estimate for suggested services should be clear and agreed upon before any work is done on a vehicle. Without this courtesy, a simple oil change can quickly escalate to thousands in parts & labor, all for services that were never intended in the first place. Don’t take advantage of customers who aren’t as knowledgable in car maintenance and repair. I understand this is a common practice in many auto repair shops but c’mon guys. Do better.
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July 2024 by Darryl France
Gotta give a huge shout-out to the entire service team at Quicklane, but especially to Matt for his attentive and kind service. He always greats me by name when I arrive and keeps me informed of updates. He also always looks for ways I can save a couple of dollars, like using the reward points that I always forget about. I have been coming here for years and have definitely noticed an improvement in service since Matt and Rico joined the team.
I've been meaning to write this review and always forget, but got some mail today that reminded me. Keep up the great work!
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January 2024 by MHerm
Great service for vehicles and people.
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January 2024 by Steven Eckloff
Great experience having my vehicle taken care of. The guys working are friendly and kept me informed
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December 2023 by Drew Calos
Good work by the employees. But you can expect a little wait, Quick is in the name only.
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September 2023 by David Zablocki
In and out, the way it should be!
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September 2023 by Eric Campbell
Manny kept me up to date on all my problems
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September 2023 by Michael Strasdauskas
Great service
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August 2023 by A P
Just had an amazing experience here with Matt Girard, what an awesome human! He really helped Us out today, really looked out for Us, made sure we utilized our FordPass points and really saved us today and couldn’t be more thankful for him!This guy exudes excellent customer care and just looking out for others. I’m glad I’ve been coming here for almost 10-years with my Super Duty trucks!!! Thanks for looking out for Us!- Anil -
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July 2023 by Rick Allen
They are always polite and caring, they are very professional!!! I have never been more satisfied since I purchased my vehicle from them, I'm definitely a life time customer!!!
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December 2022 by Brittany Bergeron
I started going to the Quick Lane at Al Packer's initially because "free" oil changes came with my car purchase. 9 years later I'm still their customer! I've had oil changes and work on my car like brakes, starter replacement, etc.What I appreciate about this location is the team. I've been a client of Randy's since he started at this location (maybe 5 years ago?). I never feel like he's trying to sell me work or pressure me into doing repairs. He also doesn't treat me like I'm some d*** girl that doesn't understand cars. Don't get me wrong, I'm by no means a mechanic, but I appreciate the thorough explanation anytime service is recommended, he even goes as far as to show me the parts that are having issues so that I can see for myself!A few reviews talked about long wait times - it's COVID times and everyone is short staffed. They are ALWAYS very upfront if there's a wait for the service that's being done and if I can't wait Randy will recommend a better day or time to come back in.As long as this location has employees like Randy working the Quick Lane I'm their customer and will continue to recommend them to friends and family! Thanks for being honest and dependable!Services: Auto maintenance
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November 2022 by Jason Fabiszak
They can't seem to get it right. Im so tired of going back and forth there just to leave with the same malfunctions from a power window issue.
