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February 2024 by Mike Parlon
Lots of items excellent staff always there to help
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January 2024 by Moonlight Kitten “Kathryn” Studios
I go to this CVS Pharmacy all the time and have rarely ever ran into problems. The prices are commonly outrageous but it makes sense for a drug store. (Amazing chocolate selection during holidays lol.)Some of your staff obviously have a problem for no reason and most likely hate their job. Once I was walking in with my kid (she’s a very hyper girl but she’s not rude or obnoxious) and there was a staff member by the entrance. My daughter hopped in but didn’t sprint or cause any harm. But of course, the staff member snapped at her, “NO RUNNING!” and scared the poor girl. He was very rude and moody towards me and her, and he acted as though she wasn’t with me and kept ignoring her when she asked where something was. Anyway, I’d say %50 of the staff are pleasant and the other half are just rude for no reason.
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January 2024 by LaRue Beckley
Mostly used for prescription medications
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November 2023 by Crystal Smith
Worst pharmacy staff ever. Not friendly, not helpful. For example, I was on the phone with the pharmacy representative and she was talking to someone else in the background. Kept asking me the questions over again because she wasn’t paying attention.I wish I could find a pharmacy with good quality stuff. Any recommendations are welcome. I only take one medicine btw
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November 2023 by Kris Thornhill
When your in line at drive thur and it's 1:29 I get up to window to get my prescription the lady says it's 130 can't get your prescription because we are closed for lunch. Cvs has gotten horrible when it comes to customer service. Pulling all my prescription and finding another pharmacy. Who has good customer service.
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September 2023 by Cristy Fedorka
1 star this time, earlier in the week a 5 stars. Everyone was very nice which is why I go to CVS in any state.I am assuming manager (name withheld/today) and another employee were standing in the walkway (with unpleasant looks) when I rounded the corner with my 2 SD. I had their vests on my shoulder as it was hot outside and a backpack purse.The manager walks up and states no dogs allowed. We had 1 pee in here. I grabbed the obvious vests on my shoulder and said they are SD. At the end I provided a SD card from the ADA for her to copy for future reference. She did not, walked away flustered claiming she was not rude. She did not handle it professionally to ensure this did not happen. I was mad , I felt she owed me more than an half a**excuse, to be genuine. Apologize. As a Manager of a corporation. My SD doing their jobs pushed me toward the door. 1 of many functions they provide (their was a several reasons for that). I always have my SD's use the restroom before entering an establishment.
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May 2023 by Michael Folds
The website and store hours posted outside the door say 7:00am open. I’ve been waiting a half hour and still no one has opened up. I guess it’s a “show up for work when you feel like it” environment.
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May 2023 by Cindy Catlett
Just needed to pick up a bottle of acetaminophen. It was a very quick in and out. Better than a messy dollar store faster than a grocery store for that dreaded 1 item stop
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February 2023 by Brenna McAskill
I got here before 1:30 and they closed the window on me and wouldn’t open.. I also always have problems getting my refills here.
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February 2023 by Dave Mauldin
The pharmacy staff went above and beyond tonight! Thank you ?. Five star service. ⭐️⭐️⭐️⭐️⭐️
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December 2022 by Rachel Lawson
Worst pharmacy in the area. Understaffed constantly. I’m Always waiting for meds to be filled even after two days of calling it in. Then I just had a huge issue the other day of me not being able to get meds for my daughter at all. I called in a refill to my daughter’s doctor 2weeks who, I went call them to see if it’s been filled and they told me they are waiting on doctor’s approval. After being on the phone 3 separate times with her doctor and 3 separate times with CVS I find out I had to call my insurance company and get it approved by insurance as well. Now my daughter is completely out of her Flovent. If they just called me the week I got it filled and informed me they were unable to fill it for that reason, I wouldn’t be as upset as I am now. It takes only a few minutes to inform people of complications with filling meds…. And I didn’t hear from them once. Thank God I have enough of her Albuterol left.*edit* I can’t get though to a pharmacist…. I’ve been trying for 20 mins now. Outrageous
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December 2022 by Kaitlyn Leone
The staff is always friendly, though there never seems to be anyone at the front counter. I always have to go find them or wait to get help. The pharmacy on the other hand always has a ton of staff on hand. Hands down the friendliest CVS I've been to but they still have the pitfalls of corporate CVS systems, a ridiculous telephone menu, and issues with the automated refills. But when I can get a real person the service is great here.
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December 2022 by Carrie Keeton
I moved my prescriptions to this CVS in Middletown over Ballenger and have been ecstatic with the customer service and availability of everything I need. Employees always ask if I need help finding something and actually walk you to where the item is . The drive through rarely has a long wait but it is so much better than any of the other alternatives around the area . The pharmacy techs are super nice and the pharmacists are always very helpful with any medication questions etc. The store itself doesn't have many staff but it is always clean, the isles are clear and they have a bit of everything. The self checkout is a time saver as well. My 'go to' CVS.
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October 2022 by Kaitlyn Shinault
I’ve actually had far better experiences at this CVS than any other. However their app never communicates the same thing as they do. So I need to call in to ensure my meds will be ready - the times I do lately I’m met with an indifferent bored sounding pharmacy employee that clearly couldn’t care less about my concerns. When I tried to explain and ask about the different messages I was repeatedly cut off and told I’d be texted. If she’d take more than 30 secs to talk to me I’d probably not have to call every month but here we are.
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June 2022 by Corinne Stoian
My prescription is NEVER ready for pick up no matter how long I wait after ordering… I’ll order via the app and try to pick up a day or two later and still have to pull off to the side and wait 15-30 minutes for them to “rush” fill the order. I could understand if I had ordered with in a few hours but I’ve given them days.. one of my medications I was told had a hold on it because it was a refill even though it was a new prescription, after I explained that I was told that it wasn’t filled because it was prescribed as a 30 day and they can only do 90 day… okay this particular prescription was called in 3 days ago which is was more than enough time to realize that buy yet I wasn’t informed about even though my number is on my account and other cvs’s have in the past? I come to this cvs out of convenience on my way home but they are no longer convenient if they can’t fulfill prescriptions in a timely manner or call customers when there is an issue.
