Pearle Vision in Baltimore has earned a strong reputation for providing quality eye care and excellent customer service. The center has been recognized as the 2022 Women’s Choice Award winner for Best Eye Care Retailer, highlighting its dedication to caring for eyes since 1961. Patients appreciate the friendly, welcoming staff and the clean, well-maintained environment. The team offers comprehensive eye exams using state-of-the-art technology, such as the Optomap system, which provides a wide view of the retina without dilation. Many patients find the exams thorough and impressive, with doctors being calm, patient, and knowledgeable. One patient shared how Dr. Caplan identified a floater and a tiny cataract, showing his skill and experience. The staff, including Destiny and Felicia, are highly praised for their outstanding support and quick service, often fixing glasses or assisting with insurance plans like EyeMed, VSP, and UnitedHealthcare. The center accepts all major plans, and many locations are now EyeMed PLUS Providers. Customers highlight their satisfaction with the results, whether it's a new pair of glasses, updated lenses, or simply improving their vision. Some minor concerns include uncomfortable waiting room chairs, but overall, visitors leave highly satisfied with the care and results they receive. Pearle Vision continues to be a trusted choice for eye exams, glasses, and personalized service, with many customers expressing their intention to return annually for their eye care needs.
Everything went fast and smooth. Part of my visit was virtual.
May 2025
My experience here was great. Jade was friendly and made me feel comfortable for my appointment. It was a very smooth check in and check out service as well.
September 2023
The staff was very knowledgeable and helpful. Great selection of frames!
