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December 2023 by Judith Saget
One of the worse pharmacies around!!! Every time, even after the doctor sends the prescription over they take forever to to fill it. I’ve had to make several trips back and forth! That’s beyond frustrating when you have a sick child that needs the medication in order to feel better. There’s always an issue; they’re either short staffed or there’s an issue with their system. This is absolutely ridiculous!!!The pharmacy staff also needs more training for customer service. They’re not welcoming, and the least bit apologetic with all these issues. I will not have anything filled here in the future.
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December 2023 by christina miller
If I could leave none I would !!! My daughter is handicap and for some reason her doctor uses this pharmacy and she gets about 4 scripts a month . Every month it’s a hassle. I have to call multiple times , get hung up on and then drive up there and they act like robots as if they don’t know how to speak. How are these people counting meds?!! Today was the end of it for us. O called her doctor and switched all her meds to a difrent place because I am so fed up that after 11 years coming her it’s only gotten worse . I do t think management reads these comments and reviews because I see no apologies from them for the terrible service everyone gets . How hard is it to do your job and be friendly . I’m picking 1 antibiotic and been 2 days trying to get it filled . It’s insane . This place should just close . Don’t go here , save your frustration.
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December 2023 by Devin Moore
The drive thru is NEVER open in the morning. Majority of the times I come there’s a sign saying system down come inside. If the system is down, inside should be down as well. Frequently understaffed. If this wasn’t my insurance provider’s preferred pharmacy I would most certainly go elsewhere. I HATE having to come here.
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November 2023 by Erika
Pharmacy: The worse ever!!!! we have been going to the one for 10 years never a problem until 3 years ago. They never had the medication needed. They charged my daughter $45 for medication that was $3 They did the refund but never got the money back. They are so rude to people. I'm so glad we moved to another place. Rite Aid was going better with Pharmacy than CVS, and they are closing down, sad.
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November 2023 by J W
Level of service for this new group of pharmacy technicians has taken a nose dive, the rep at the window Saturday evening was terrible, had a mask on dud not speak so she could be heard, I had to reach further out my car window to pay and retrieve my change, no hello, good evening or thank you. Poor quality service, even going inside, has been terrible with this group. Since I've been going to this cvs 2014 to now, the level of service at the pharmacy counter has dropped dramatically.
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November 2023 by Christopher Waclawski
Don’t trust them if you call and they give you a time that your prescription will be ready. Never true, always wrong, and care very little that they continue to waste people’s time. Go to Safeway pharmacy, it’s much better.
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October 2023 by Porsche S
Went to pick up meds for depression. I normally pick them up in the am but today I went at night around 8:55pm. I know they close at 9pm. I’m assuming the lead was the one who was MAD that I came so late with a coupon, but literally why would I pay $110 for meds when I can get themFor $40 with a coupon. She was mad she had to input the coupon and informed me she had to stop her work to print out a new receipt! A person… pick up depression meds getting chewed out over trying to save a lot of money on meds. How do you think that made me feel? I’ll never be back!
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October 2023 by Mihm O
This is seriously the worst CVS I’ve ever been to. The pharmacy is so slow and inefficient, the staff is so rude, constant technical difficulties. No one ever picks up the phone. I hate that this one is the one closest to my home.
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September 2023 by Tracie M
Went to return the sharps container of medications that CVS provided me and pharmacist told me to take to fire or police station for the drug boxes but they don't take syringes. Then told me to throw in regular trash. So I was told to throw 3 weeks of blood thinners in trash by pharmacist. I think you need better policies with better education of why blood thinners shouldn't go in the general trash...
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September 2023 by Shane Shorter
I had a scheduled appointment at 430pm. Not seen until 530pm. Not remotely busy. There was 2 people including myself waiting. Terrible service. Save yourself and go to another minute clinic
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August 2023 by James Moore
Long time ago, I used to be prescribed to Suboxone. I have since gotten clean. I remember it was the only prescription that I was able to get from CVS consistently. There was one time however when I left the clinic and went straight to CVS like I did every single month, and this girl looked me straight in the eye and said she didn’t have it. If you’re on methadone or subs you know that this is serious. Not being getting a dose for 1-3 days is a nightmare. So when this girl told me they didn’t have it I started getting stressed instantly. I called the clinic and drove back so we could figure it out. The doctor called back and they sent me back to cvs to give them my insurance which I thought was stupid cause they had my insurance for a year at that point. I walk back into cvs after driving back and forth from the clinic 3 times for the pharmacist to say, oh yeah we had it the whole time.Turns out.. that girl was going on break and just didn’t want to do any extra work before she left… so she straight up lied and left everyone she worked with to pick up the pieces of her mess.Fast forward 2 years of picking up subs from there problem free besides that one horrendous time.I leave rehab with 3 prescriptions. One for serroquil, one for hydroxyzine, and one for adderal. My rehab sent the prescriptions to cvs and I decided to wait until 8pm to pick it up since they never notified me of any prescriptions that were ready.I go to pick it up and the woman at the register hands the prescriptions to me and says nothing. I was about to leave and I feel the bag… and there’s 2 bottles inside.“Hey, why do I only have two prescriptions.?”“Oh yeah we couldn’t fill the adderal because we don’t carry controlled substances.”What in the absolute **** was she talking about. First of all, TELL ME if you didn’t fill a prescription. They thought I would just walk out of there see I was missing a bottle and go “Oh yeah. Whatever…”Second of all… I got suboxone from that place for 3 years. Guess what? Controlled substance.Never going back even for a pack of bandaids. Only reason I remembered this dump is because now Im getting spam emails out of nowhere to take surveys for them to improve their CS… whatever screw that place go to any grocery store pharmacy.
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July 2023 by Syrita Gray
Mr Curtis is the most kind friendly helpful & patient employee that I’ve come across in a long time! I was an absolute TERROR in the store this afternoon with my card not working needed help with self-checkout AND I had the nerve to have a bunch of coupons??but he never faltered he was there to help before I even had to ask. And he was multitasking to take care of other customers as well. What a customer service GEM! Better give him a raise & hold on to him tight!!!!
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July 2023 by Mike Taylor
Most disfunctional pharmacy I've ever seen. Everybody working there acts like they're taking all the pills instead of filling prescriptios. If you don't want your meds anytime soon then this is your place!
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June 2023 by Christine Albrecht
I have my medicine filled at the pharmacy and never have had a problem. The staff is friendly and informative. The store is well stocked and in order. It's easy to find what you're looking for
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May 2023 by Sara Parker
Kim is great. My mom and I were in the store a few weeks ago and she scrapped her arm against a protruding sales hook. She patched my mom up and made her feel better. Totally went above and beyond all my expectations. I sent this message to corporate in a survey but I'd like my neighbors to know as well.