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July 2023 by Claudia
Beware! This company is neither ethical nor customer service oriented. Great Valley Propane came on our property without permission, filled our tank and charged us $800 2 years after we had cancelled our contract on a call. We cancelled because they had been uncooperative and unconcerned with customer service to begin with, and have been using another company ever since without issue. Great Valley's response? Since we had not cancelled in writing we were responsible for their mistake. The management of Great Valley is both inflexible and incompetent. There is a reason for their D- rating with BBB!
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February 2023 by Dan H.
We recently built a new home and have a customer owned propane tank for our gas fireplace. We use it for supplemental heat and it was getting low. When calling suppliers for quotes I was amazed with the pricing and customer service provided by Great Valley. Julie immediately set us up with a will call account and our tank was filled within 2 days just before an upcoming cold weekend! Hopefully subsequent refills go just as smoothly as this one.
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January 2023 by Mark Kodenski
Great service with good pricing. Thank you, Joan, for saving the day. I’d recommend to anyone looking for a reliable gas provider.
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December 2022 by Anne M
We switched out propane service to great valley this past spring and we could not be more pleased. They’re responsive, polite, and very quick! We had a sensor installed on our tank to alert them when our level gets low and we need a refill. Well, we get such terrible reception at our house that unfortunately the sensor didn’t work as intended, and we ran out of propane this evening (a Saturday!). I called the company, and within 2 hours we had a full tank and nothing but the best service. Such a change from our experience with a previous company, and we couldn’t be more happy or impressed with our switch to great valley.
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July 2022 by Laura Clark
I can't thank Julie and her team enough. We lost power in a storm and have been relying on our generator to keep our well pump and house functional. The anticipated restoration date kept getting pushed back and we were critically low on propane. Our former propane provider insisted on doing a tank inspection before filling it because it had been two years since we last used them (we only use propane for our generator so our need is unpredictable and rather infrequent). Scheduling this inspection pushed propane delivery into the following week and our supply was not going to make it. I called Great Valley Propane late in the day on Thursday and Julie reassured me they would make sure I got propane. And sure enough by Friday mid-day we had a full tank. They clearly care about their customers, even a brand new ones.
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February 2022 by Paul Berube
Have been using GVP for 3 years now for propane fills with no complaints. Everyone is extremely friendly, they have the best prices around, and delivery comes super fast.We just used them for a new inground tank install and the entire process was easy with no surprises. They did a great job completing the install and would recommend this company to anyone.
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February 2022 by Erica
Great first interaction with the lady I spoke with on the phone and the propane delivery gentleman that came to look at the tank. Not only did he give me tips on the propane tank (just purchased a home that has one) but also helped me set up an app on my phone for a meter a bought and helped me troubleshoot it until we/he figured out what was wrong.
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March 2021 by DVBall Ballard
Just got a new tank installed. GVP was very responsive to my needs and George answered all me questions as I was trying to make an informed decision. So refreshing to know a company that cares more about their customers than their bottom line. I will be recommending GVP to my friends.