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March 2024 by Emily Dietz
Philip was incredibly helpful repackaging an Amazon return order for me - retaped it for free and helped fit everything in. Super efficient and helpful!
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February 2024 by AdamHeidi Berry
Every time I've been here, I have been impressed with the service. The employees are always on top of things and are pleasant to deal with.
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January 2024 by Marty Moon
Best Customer Service of any store in Maryland, very efficient, courteous, and effective. Outstanding business model to emulate.
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January 2024 by Simon Meacham
The young man who helps me every time I go in (Dontay?) consistently goes above and beyond, is respectful, and always has a positive and good humored attitude. He's a great example of how people should do the job and do it well. If I could give the guy a bonus I would - this is the best I can do, so I'm hoping you will bonus him, and hang on to him as long as you can. The whole staff reflect this attitude and work well together as a team.
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January 2024 by Heather Tawney
The team at this store is awesome! They're always kind and get the job done. Always a great experience at this store.
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January 2024 by Erin Bila
The best customer service here. Unlike Germantown UPS. This is my go-to UPS for all of my shipping needs.
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January 2024 by Jacqueline Pundt
I was there today (1/2/23) and it was busy. The young men working were exceptional. They handled multiple customers with returns and pick up and questions all with professionalism and kindness not seen in a while. Hands down the best experience.
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December 2023 by C Stew
I’ve been in this place probably 30-40 times in the last few years and every time every employee is awesome! Sometimes there is a short wait but this office and the management is a shining example of what a business staff should be. Good on you guys!
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October 2023 by STG Findings
Try to over charge on shipping. Give vague "estimated" sizes when asked, "oh its about this long but idk" this store is running a local scam. What out when shipping with them. If it seems like too much, IT IS! I verified items of same size, third party, cost about 75%less. BE AWARE
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October 2023 by Connie Lattin
The staff at this store in Mt Airy, have been the most helpful and respectful staff that I have encountered in many years. The staff is mostly younger men, that go above and beyond. I am frequently in their store, and have always been greeted the moment the door opens. This is very unusual now days. The staff are all so so polite and eager to help. I have always been so impressed. I decided to write a review. So often people only write about bad experiences, but this is my glowing review for the staff at this store. I look forward to doing business there. Thank you to the entire staff. Y’all are doing an awesome job! Thanks for all your hard work and making the customers feel important.
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October 2023 by Ymirson999
Good first time experience. Brandon, the young man who waited on me, was obviously eager to do his job well and he did just that. I had a yellow pages phone book size of papers to send and assumed it would be very expensive but it was only 14 dollars and arrived the very next day. Granted, it wasn't that far away, but still, in terms of delivery, I got what Brandon told me I'd get. So great job UPS for hiring good people like Brandon who gets things done and does them well.
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October 2023 by Ryan Campbell
This store has consistently been one of the most helpful and customer service friendly locations I have ever been to. They always great me when I come in and ate very attentive to customers needs.Thank you!
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September 2023 by Mindy Ralls
This UPS store is amazing! The staff are always nice, helpful, and always very welcoming. Fast customer service! This is the best location.
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August 2023 by Adebayo Sodunke
Staff was very unclear with their explanation for not providing a notary service even though exact same document was notarized at a different UPS store before.
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August 2023 by Melissa & Jennifer
Worst location on the planet. Staff are mostly adept at finding ways to NOT do things. Watched them (all three people working) today stop and yell at a woman who was just putting a small folded up box in the trash. Mind you, they all had customers at the counter they were ignoring to yell at this poor woman. It was appalling.