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February 2024 by Evelyn Mejía
The service here is terrible, I'm sorry, but here you work with superb people and they don't serve customer service, the women only have personal phones ☎️ and talk to the mechanics in the area and they don't serve you well at all. It's a shame that there isn't a good service here. managers here
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February 2024 by Nextor Estrada
Good store but i wish my boy andy would help me more on finding my a hose i needed for my car, he quickly shut me down and said "we dont carry that you have to go to the dealership (stearlership) i went to online to verify low and behold power steering hose was the whole time at the Kenilworth location....cmon andy you gotta do better and help out customers and not juss give up on us, it wasn't hard to look in the system for me and see that another location had the hose i needed
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December 2023 by Carranza Ramirez Ramirez
100% attention
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November 2023 by Erik Smith
The cast and crew here are very helpful and the prices are competitive. Ask Jesse for help with anything and he will take very good care of you.
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October 2023 by Noo Noo Luciano
It was a long day I had been to several auto stores at this point I was frustrated l. I came to this location, and the manager Jesse assured me he would take care of me 10 min later all my needs had been met. CUSTOMER SERVICE WAS ABOVE AND BEYOND his product knowledge is top tier.
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October 2023 by Carlos Barillas
Good place the employee always are very helpful
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October 2023 by Anthony Jones sr
There was an misunderstanding at first about my bonus discount by two employees one being the assistant manager,young female who lets her position power the reason to be nasty and sarcastic. Not even the store manager let's say (J) who was off duty who they had called refused to solve my problem. BUT TWO WORKERS THAT APPARENTLY WERE THE MOST BRIGHTER OF THE FIVE EMPLOYEES I'VE SPOKEN WITH ( SOLVED MISUNDERSTANDING ) in a matter of minutes ????? and that was an lady of color and another male employee that PULLED UP MY BONUS AND I WAS AWARDED MY $10 SAVINGS IN WHICH I TRIED TO TELL THE 1st 3 employees that I should have awarded to me. Sooooo problem solved by 2 SUPPER EMPLOYEES WHO ACTUALLY CARED? ?????????????....SOOOO THX TO MY HEROES AND MAY GOD BLESS YOU FOR BEING PEACE MAKERS OF THE SITUATION. I AM SOOOOO SORRY BUT I GOT THE LOCATIONS MIXED UP....MOUNT RAINIER LOCATION THERE WAS NO MIS UNDERSTANDING, JUST GREAT SERVICE ????? BUT I THOUGHT THE ADVANCE AUTO PARTS YALL WERE ASKING ABOUT WAS IN ANNAPOLIS MD .... MY SHAKY EXPERIENCE WAS AN ANNAPOLIS LOCATION OFF OF WEST STREET.
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June 2023 by Ursa Lee
Place was great! I got tail lights and replaced my old ones!
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May 2023 by Ayanna B
Jeff was great! I would def. recommend checking this location out. Thank you!
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May 2023 by effie jennings
The staff was super and the lady cashier had one of the guys put my wiper blades on for me. I will be going back there ago.
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April 2023 by Reynaldo Velasquez
Very good customer service the manager Jesse really helped me and made the process a lot easier 10/10 I would recommend give Jesse a raise!!
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February 2023 by Cristian
I visited this location on Sunday, February 6th at around 1:30 and the two girls working at the front were so unprofessional the whole time I was waiting to be checked out they were cursing at each other in Spanish and English using very ghetto and nasty words, there was also a guy who looked more professional and quiet, the girls were using such bad language it was very unpleasant, the service at the store is great they're very helpful they just need to work on their behavior and take their job more seriously and professionally, I'm updating my review to four stars because of the quick response from management.
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February 2023 by Joseph Goins
Hours say they close at 9pm pulled up at 8:45 and workers refused to let me pick up an online order
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December 2022 by Marcia
The Advance Auto in Queens Chapel is the best. Attentive staff, clean, well stocked store. Acknowledges you when you wait.Willing to assist and recommend products. Doesn't hesitate to do diagnostics on your vehicle if necessary.Great job!!!
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November 2022 by C C
Quick in and out. Friendly, helpful staff. No long wait at cashiers.
