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November 2025 by Luis Sorto
I had a very poor experience with the customer service team at the collision centers I had to visit twice for vehicle repairs. When it comes to the final product, they do an amazing job, hardly noticeable of the missed damage. The communication was difficult and the employees displayed a somewhat dismissive and arrogant attitude. I was so angry that one of the people employees from the body shop elder gentlemen had to calm me down something that the manager couldn’t do and the lady at the front desk was just filing her nails, smiling.
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October 2025 by Nathan Frost
Princely was very polite, helpful, and got me sorted out efficiently. Everyone I interacted with was friendly and took care of me. Appreciate the service!
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October 2025 by Carla Gibson
Princely was outstanding. I highly recommend him for all your purchasing car needs. Check him out at DarCars in New Carrollton.
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October 2025 by Lit Logos
Communication was excellent, very friendly knowledgeable made the buying process super simple Highly recommend!!! 🔥
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October 2025 by Joey Santana
Worst Dealer !!!!! Starting from the GM to manager to sales person. Called for a vehicle, spoke with sales came to agreement on price !!!! Wanted to leave a deposit was told didnt have to cause i was trading in a vehicle in and i had $12k in equity. Sent my aplication on friday spoke with a mangager on sat, was told everything was set. Waited for a call Saturday to come in no call son i called sat at 7pm was told they were busy. Waited to Mon called early morning was told i will get a call back then 10 mi. Later got a text saying the car was Sold !!!! Horible Customer Service. So I called to speak witn manager that was helping me no response then GM called me aoni explained what happened? Her response was theres nothing she can do!!!! Worst Customer Service ever !!!!
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September 2025 by king kidd
Great customer service from the moment I walked in the door
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September 2025 by LaRetia Brown
I truly appreciate the service department's assistance; they were helpful and completed my maintenance in a timely manner. Thank you for your excellent support!
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September 2025 by Anna Bedford-Dillow
We had an appointment for our plug in Chrysler minivan with a check engine light on. The delivery date for service was the evening of the scheduled appointment. We dropped off the car that day.
After a week of managing two people getting to work and kids getting to school, evening back to school events and appointments DARCARS New Carrollton still haven't even looked at the vehicle.
We picked it up one week later (and it hadn't been looked at at all) and are taking it somewhere else.
Why make an appointment for service if it won't even be looked at for at least a week?
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September 2025 by Fran Bowden
Thanks to Courtney my experience has been way better. She’s attentive and handles things fast. She won’t tell you anything but the truth. She’s amazing. and the person who picked me up from the metro station to get my rental was so patient and amazing too. Don’t know what I would have done without their patience.
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September 2025 by domonique blaine
I accidentally made a bad review and I take it back 😎
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August 2025 by The Mayor301
Prince is the best salesman in the area. Definitely plan on coming back & going through him
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August 2025 by Edward Connor
It was great to work with Angel she is very accommodating and has excellent customer service.
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August 2025 by Abdul Bah
was excellent
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August 2025 by Ernest Paz jr
Great people! Quality service and reasonable price! My advisor Mr. Dave is very helpful and approachable!! Highly recommended!!!
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August 2025 by Gidget Walker
The service I received at Darcars was exceptional! Jason Simon is an awesome advisor. I will certainly be returning for future service on my Dodge and Jeep vehicles.
