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February 2024 by Roli Good
I have ALWAYS rented from Enterprise Rent-A-Car when I needed a rental. My experiences have always been positive. This time was no different. The staff at the New Carrollton location was courteous and professional. My phone calls were answered promptly and there was no hiccups with getting me a car. Nate was the representative I worked with. He was personable and very detailed with his explanations. You can tell he likes what he does. I had no issues with the car. It was clean and ran well. Returning the car was a breeze. I was able to leave it at the repair shop. Nate called to close out my rental agreement. Again, he explained everything well. My entire experience was seamless. I appreciated the excellent customer service and the friendly staff. I'll definitely rent from this location again. Thank you.
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February 2024 by Ryan Pickard
I recently visited this Enterprise location for the first time due to an insurance claim, and I must commend Assistant Manager Dejah Charles for her outstanding service. She was polite, professional, and kept me well-informed about my rental car's status. Ms. Charles explained all the rules thoroughly, making the process pleasant and efficient. In a world where customer service is often overlooked, her exceptional assistance stood out. This was my inaugural visit, but certainly not the last. I wholeheartedly recommend this location, thanks Ms. Charles' excellent customer service.
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January 2024 by Todd Scott
My experience at Enterprise, New Carrollton, Maryland location was pleasant. I received special treatment from each staff member. My first interaction with a staff member at this location was with a staff member named Bionca McClure. She was informative and displayed patience as I asked several questions. I had the same experience with each staff member I interacted with after Bionca.
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January 2024 by Jamaal Khaalid
Customer service was great. Bianca was professional and friendly.
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January 2024 by Vernita Brand
Staff is awesome very respectful! I've been renting cars here for years and never any problems.
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January 2024 by Teresa Andrews
Customer service was great!
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January 2024 by Bradd Sullivan
Everything went Wonderful??
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January 2024 by Bianca Louis
Bionca, Nate and Dejah
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January 2024 by Ellen Brooks
Great customer service and availability of vehicles; always my place to go when I need a rental car.
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January 2024 by Sharon Derr
I have used Enterprise Car Rental for years. As of recently I needed to rent a car. The staff was right there to help me. They work with me in getting the car I needed. When needing to extend my rental they told me exactly what I needed to do and how much more it would cost. I would continue to use Enterprise. Thank you!
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January 2024 by Abena Brempong
Joshua was really great with helping me get a rental. He provided service details and answered all of my questions. I always have a great experience at this location. They also provided me updates on how soon or if any expected delays with my reservation although I've never had to wait long. Enterprise management: I hope you're paying them well.
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December 2023 by karen smith
Thanks to Ms. Dejah who came in the door and got right to work on satisfactorily completing my rental process. I want to thank Bianca for facilitating my return. Although, Bianca didn’t work directly with me on the day of my rental, I took notice on how she interacted with the couple ahead of me. I’m sure her having the ability to speak another language made them feel comfortable.Thanks Ladies
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December 2023 by Etta Lucas
Fast service! Great customer service!
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November 2023 by Ray Phelps
I rent here all the time Everyone here is great
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November 2023 by YOU Empowered
Pretty decent selling and fair reasonable staff. Would retutn