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December 2023 by London Morgan
Worst bank ever the bank teller Gwen is horrible and gives out falsely information. While the entire wait time is longer than 45 mins do not bank here will hold checks longer than week of need to be cashed but won’t tell you that front up they’ll lie and say it’ll be deposited into account next business day or so when in reality it’s will be over an week… terrible customer service horrible bank.
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December 2023 by Andrea Holland
They really suck we have stand in line for damn 40 min to a hour it doesn’t make no sense they have to do better
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December 2023 by christopher charest
Service is slow. There are people working there but not doing anything while a long line of customers wait.
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December 2023 by Roxana Villegas
Don't go here unless you have about 1 hrs to spare waited over a hrs till I decided to leave never even made it half way ....
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December 2023 by Aleice Goodwin
Closed before closing time. I truly detest this branch.
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October 2023 by lynette todd
I've been here a few times and it's just as the previous reviewers stated... They are slower that a turtle. Very rude and the head teller really needs to find another job. She is way to slow to be working in this environment.... It's sooooo sad!!! Plan to wait for at least 45 minutes.
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January 2023 by Jay Cee
All the previous reviews are accurate for this location and institution. This is my fourth time receiving above and beyond the worst service a animal can receive. The Teller’s goal is to drag the bank down to match the horrible banking service they have since the the merger.Since this is a New Year Truist is on my chopping block. They have affectively lost my business partner(s) and my business. Good Job!
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June 2022 by 5 Morgans247
This is simply disgusting...there is one teller working the line and the manager doing nothing. Its 20 or more people and folks are constantly coming in and turning around to leave because the line is wrapped around the LOBBY. A good manager would have opened a window to assist the frustrated slow teller but NO!!!!! I expected more the this financial institution. I really really really really really really dislike office in New Carrollton,Md every time I visit it gets worst but this it!!!. If I didn't need to come inside I would have used the ATM.
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June 2022 by Yolanda Epps
Trust has the nicest & professional staff. Shout out to Ms. Michelle.....
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April 2022 by C J
Always a busy location with one person taking care of customers. This is insane. Ive been here multiple times. Early morning, afternoon, right before close… i’ve always had to wait about 20+ minutes to see someone. Why are they never staffed? And why are their employees so slow…
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April 2022 by Saima Nazir
Very poor costomer service long time stay our there no one care long quee very poor
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March 2022 by Christian Doza
Decent parking , good amount of atms
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March 2022 by Dawn
Being trying to Contact Truist by phone for 2 days been on hold over 45 mins each time and still can’t get aLive person!!! Worst bank I’ve ever dealt with!!!!!!!!!
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March 2022 by Davell501
Longest wait ever, only one person at the window
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June 2021 by MISS JADE
The middle teller (looks about a 20-30 yr old dark skinned male working on the afternoon of May 19,2021 will ignore the hell out of you like you’re not there! Anyways, the other teller, Omoh was great but her co worker is the reason this place isn’t that great to me since he was the first one to see me and not speak for 5-7 mins. Let’s be real you weren’t that busy, sir.
