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“I recently visited the Trek Bicycle shop due to an issue with my bike’s gear set, and I must say the experience was outstanding. Mr. Alex attended to my concern with great patience and professionalism. He carefully listened to the issue and resolved it within just a few minutes by replacing the faulty part.
I was truly impressed by his efficiency, expertise, and courteous approach. It’s rare to find such prompt and customer-focused service. I had a wonderful experience overall and would highly recommend Trek Bicycle shop to all cycling enthusiasts looking for reliable and excellent service.”
“Trek Vienna is a great place for all things bikes related. Our family has bought all our bikes there. The service team is super helpful and gets things done quickly. Overall, a very positive experience dealing with Trek for the past 3 years”
“This went great! I visited shop, test-rode a few bikes, placed on-line order a few days later and, 2 weeks later, got an email my bike was ready. I came in, it was all assembled and ready to go. Bike runs fine. Thank you!”
“Excellent friendly knowledgeable service! Replaced my tires while we waited. Max and Marshall provide personalized bike and biking advice, unlike the corporate AI automatons that run some stores…”
“Mark and the rest of the staff were very helpful, friendly and accommodating with my purchase of a new e-bike. They helped me pick out a model and size right for me, along with racks, panniers, and other accessories I needed. They got everything ready quickly and made sure it was all to my preferences. Overall a very good experience. And by the way, I love my new bike!”
“I stopped in after I broke a flat spoke midride on a downhill speed bump riding my old tri bike. I stopped in out of necessity after walking a few miles in clipped tribike shoes with old keos. They didn't have the flat spoke for my old wierd 650x25c but they got me riding back to rolling to make the trip back home. Great service and affordable work. They set me right to get the thing back home and still riding well today.”
“We bought our 4-year-old because he was ready for the next step from his balance bike. It was a whim but the salesperson, Chris, was so wonderful, helpful, and reasonable that we found a bike at a reasonable price and watched our son grow up right in front of our eyes. Just an incredible experience.”
“I asked the Pro shop to cut down the steerer tube on my Pinarello and they did it within an hour, and at the height I asked for. Amazing! Friendly, expert service, reasonable pricing. I highly recommend!”
“I have only been here once but I am in love! I felt so well taken care of. I brought in a bike I had found on the marketplace because it had squealing breaks. I had just proudly dawned it up with my lock, lights and phone holder. The mechanic looked it over and gave me a reasonable quote for the new breaks. He also pointed out to me the back tire had rot! I would have never noticed this being brand new to biking and was so grateful. But it made sense because the way the bike had been stored was not the best. So he helped me pick out a great new tire giving me lots of good options. The whole fix only took two hours and when I came back I saw they had also secured my lock so it was not wobbly and the screw that secured it to the bike did not catch my pants anymore. They also gave me a Velcro tie so it was really secure. At this point I was just so grateful because again this is all new to me and I would have had no idea how to do any of this. I will 100% be back for anything I need done in the future.”
“Good Vibes Bikes delivered an e-bike and I showed them my old, unused Canondale: they refurbished it! A really good job and more than a fair price! So doubly pleased with the team. Thank you”
“Walked in off the street with a broken chain, bent derailleur, and a wobbly wheel. All were fixed up fine while I sat there (the wheel needs replacing, and he told me that). Friendly, Fair, Solid service here.”
“The service at this bike shop is top notch! I took my Brompton over during a visit to DC with a long term issue that they fixed and they wouldn't charge me for it! My bike seat had been toggling up and down for months. After two visits to two other bike shops and two other guys tried to fix it, and this bike shop figured it out. They also helped me diagnose another issue with my bike that I will get fixed later. I can't recommend them highly enough!”
“My chain was skipping, so I called trusty Silver Cycles. Since it feels like the dead of winter, they could provide same-day service. They expertly installed a new cassette, chain, front rings, and bottom bracket -- priced reasonably.
They called as soon as it was ready. When I picked up, the owner told me they weren't happy with how my bike was shifting on the front rings. I responded that it's an old bike and hasn't shifted well in years. Still, she went outside with me and asked me to ride around and provide her feedback. After a short ride, I told he that it shifted way better than before.
Such excellent service and real concern that I was pleased with the work. Silver Cycles is now my 'always' bike shop!”
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“Great bike shop, I brought in my 30 year old Maci. I was deciding whether to get rid of it. Needed lots of work. Reasonable prices, it’s like a new bike! Glad I kept it. When it still needed adjustments they tweaked it no issues!”