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February 2024 by Richard J.
Great selection of pants. Hard to find my size. Angie stepped in and found several options for me. She also got the number for a special order that I took downstairs to check out. Bought 3 pairs of pants. She also had the important feature of a good sales person, a great smile. Angie is the best.
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October 2023 by Fred Kolbrener
Unfortunately, this flagship store moved up to Bethesda from Tyson's Corner. Long drive, but really excellent friendly staff members providing a great shopping experience. Lots of good restaurants nearby as well.
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August 2023 by Jen Mason
Helpful employees, clean store, well-organized, great merchandise. Picking up an online order was a breeze!
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August 2023 by Stephen Kane
I have 37 inch sleeves. It's nice to get quality that fits. I appreciate the sale items, too.
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August 2023 by V H.
Two stars for Llbean moving out of Northern Virginia where it has been for twenty years. But 31/2 stars for the store in North Bethesda, Maryland. The Maryland store is a very uncomfortable store to shop in....two stories (but there is an elevator back in the store behind a wall thru a hidden door...somewhere). Women's clothing is upstairs, of course. Upstairs is not a convenient nor friendly area in which to shop as shirts, blouses etc are separated into many different areas, shelves of items are placed too high to conveniently browse, coats were intermingled with tee shirts--fewer salespeople that are not easy to find as the area is the size of a gymnasium. The store is uncomfortably crowded with racks of clothing making shopping oppressive and very much like a large discount store. Please, Llbean come back to Tyson's Corner where your store was much more spacious/friendlier better layout, pleasing to the eye and always many customers (I was the only customer in the Maryland store).
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August 2023 by Carroll G.
We were in the need for new outerwear for an Alaska trip. Went to the Tyson's Mall location and it was permanently closed. Went to the Bethesda location and it is not as useful as the old Tyson's location. It is smaller and a less well equipped shopping experience for choice, selection, and style. It was a bad decision by L L Bean to close their Tyson's Corner location.
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May 2023 by Zach N.
I will say the experience in the store was great, but the problem solving and resolution from this store is absolutely horrendous. This was my first time buying a nice pair of boat shoes that will last (or at least I thought would last). I went into the store on 5/10 around 5:30Pm purchased boat shoes and the next when I wore it, I noticed the stitching was coming off and allowing the sole to remove from the shoe. Well, I called the store and asked them what to do since I was now an hour away from the store and they asked for a receipt (perfectly reasonable). I told them, I had the cashier keep it as I thought there wouldn't be an issue with the shoes. Well, they tried to look up the transaction in their system, but apparently, they couldn't find it (even though I gave them the time I purchased the products, the product codes, and the exact dollar amount of the transaction). They proceeded to treat me like I was trying to pull a fast one on the store and provided no help (when all I wanted to do was exchange the shoe... realizing that sometimes shoes are defective). In all, they referred me to customer service, which each level became more and more of the same. Whoever the manager, should have been able to resolve this issue, but instead has turned me off from LL. Bean... Especially, since I called the store again today and have been hung up on twice now...
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April 2023 by Sarah Sheila B.
I needed pants and tops for an overseas trip and was able to find everything I needed. Ashley and Barbara were phenomenal at helping me, finding the right sizes, and giving great suggestions. They are a true asset to L.L.Bean.
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March 2023 by Brendon Thomas
Obbiously not quite as big as the Tysons location was so I'm missing out on a lot of products trying to shop LL Bean in the DMV area. There selection is good but it's really only viable as a clothing store. Which is fine if they don't mind their business going to REI next door I guess. Employees are amazing though!
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February 2023 by Kristen Schroyer
Only LL Bean store in MD, I think. Was not disappointed. Big store with lots of great styles and sizes. A little pricey, but everything is of really great quality and oh so comfy.
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February 2023 by Jonathan R.
Great spot. Pile and rose. 2 stories. Big selection. Get there. Park across the street.
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January 2023 by Paul Furth
The staff is friendly and helpful. The building and interior are kept clean. There are plenty of items to shop for, and they will do online shopping with free shipping if they don't have a particular item in store.
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December 2022 by richie
The only store in Maryland located in Bethesda.People works in this store are nice. They were treat you super good and they appreciated you as a customer.Thank you and definitely coming back again.
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December 2022 by CeeJay Pilot
Was not rushed or badgered by customer service; great selection of winterwear; high quality merchandise that LL Bean is known for; far more reasonable prices than REI; checkout was smooth and efficient.
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November 2022 by janicefazio
Gabby was so helpful when we arrived looking for a gift for our daughter! She took a lot of time with us and showed us around the store. Thank you, Gabby! We made several purchases because of you!
