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November 2023 by Tobias Angel
Wish I could have taken a photo of the workers face as he completely blew us off… looked at us all crazy and then turned off the lights. Was directed to come to this location by another location. I’m fine with closing early but put up a sign change your hours. Don’t blow potential customers off.
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November 2023 by Anonymous Anonymous
Nancy was great at helping my 90 year old mother get the right mattress. Patient with my mother, did not push us in one direction or another...gave great advice on the quality and features of each mattress. Thanks! Now I just wish the delivery service would get their act together and confirm ONLY once instead of waking me up 4 1/2 hours ahead of time and then giving me a 5 minute call ahead, CRAZY!!!!
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November 2023 by Edward Shramek
marietta is the sexiest most charming saleswomen that has ever helped me. her charm is insatiable. shes also very knowledgeable about mattresses. highly recommend!!
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November 2023 by Alejandra Jarquin
Nancy helped us buy a mattress for us and for our toddler! She was so patient and amazing in understanding our needs! Thank you for the best customer service experience we’ve had!
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August 2023 by Megan Morrow
Mr. Jeff really is the best! Believe what you read. He takes his time and listens to your needs. He works within your budget and doesn’t push you one way or another. He is patient, kind, KNOWLEDGEABLE, and flexible. He made mattress shopping a breeze. Special shout out to Winston and the rest of the staff for making the final purchase smooth and clear. Great experience!
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August 2023 by Sonya Laurence Green
Jeff was a terrific help! I came in at 20 minutes to closing time on a Sunday, desperate to find a mattress for a twin bed, and he showed me a variety of mattresses and box springs that would fit my needs, talked me through thepros and cons, and helped me find the perfect pair. And it will be delivered in one day! I am very happy I came to Mattress Warehouse and that Jeff was such a great salesman and a big help.
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August 2023 by Ndyia Boissiere
Had a great customer experience with Marietta. She was very detailed in her questions and responses to make sure we got paired with the bed that matched our needs.
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July 2023 by Mike Sampson
I can’t speak highly enough about Sean and Nancy at this location. They were incredibly helpful and corrected an issue I had with a different location. I was so impressed that I asked for his card because I will recommend everyone to purchase from this location!!
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July 2023 by D. H.
The Rockville, MD store is managed like a bad used card dealership. On May 17, 2023, I purchased a mattress from Nancy, the manager. She assured me the mattress would be delivered to our Midwest location by her delivery partners on our requested July 6, date. On June 27, I called Nancy to reconfirm the delivery. Her response was to ask for an additional $100.00 for delivery which is in addition to the $200 delivery fee I already paid. I refused. She also denied providing me with a delivery date, stating that Mattress Warehouse never provides delivery dates, as the delivery company delivers when they can, which is a stupid thing to say. The regional store manager had to intervene to give me a refund. Beware of this location
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July 2023 by Bob S.
Be aware concerning the mattress home test guarantee. If you decide you are not happy with the mattress and want to exchange it you can loose a lot of money in the process. We visited the Ashburn location and were directed to the Tempurpedic side to the store by Tony the sales man. He did not offer any alternatives and we chose an expensive Pro breeze mattress with the understanding that we could return if we were not happy. Well after three weeks we were sleeping in the guest room. The mattress was too hard for our 70 year olds bones and my wife could not stand the smell. We went back and Chris the sales man was very helpful directing us to multiple choices. We settled on a top of the line Ultra plush 16" mattress and could not be happier. Chris told us the difference between the Tempurpedic mattress we originally purchased and the Beauty Rest replacement was $600 in our favor and we would be getting a refund within 5~7 business days. Well it has been over 4 weeks now and an additional phone call to Chris no refund has been issued. We are very happy with our new Beauty Rest mattress but not with the lack of service and communication with the salesmen. Do not give us a receipt showing a $600 credit, tell us to expect it in about a week and then fail to keep your commitment.
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July 2023 by Fatima K.
I want to take this moment to express my sincere gratitude for the exceptional service I received from Mr. Jeff in the Mattress Warehouse Store at 12129 Rockville Pike, North Bethesda, MD. From the moment I arrived, his professionalism and friendly demeanor put me at ease. His attention to detail was remarkable, and it was evident that he took pride in his work. Not only did he resolve the issue I was facing, but he also took the time to explain the process and answer all of my questions patiently.His knowledge and skills were so -inspiring, and it was evident that he was an expert in his field. His outstanding customer service skills stood out. He showed genuine concern for my satisfaction and ensured I was comfortable with the outcome. His friendly and approachable nature made it a pleasure to work with him, and I felt confident that I was in capable hands throughout the process.It is not often that one encounters such exceptional service. I want to thank Mr. Jeff for his professionalism and expertise in ensuring that I find the right mattress for my needs. He is an asset to this profession, and I know that others will benefit greatly from his skills and exceptional service.
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July 2023 by Oscar Molina
Nancy was very helpful and accommodating. She was very knowledgeable in helping us choose the perfect mattress for our needs. She made this experience easy and effortless. Excellent excellent customer service! Thank you and we will be back!
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July 2023 by Brian Foley
I'm now getting some of the best sleep of my life thanks to Sean. He helped find the Perfect mattress. He was extremely patient and knowledgeable all my future mattresses will be bought from him. I can't tell how much a good night sleep really makes the rest of the day better.
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July 2023 by Fatmata Koroma
I want to take this moment to express my sincere gratitude for the exceptional service I received from Mr. Jeff in the Mattress Warehouse Store at 12129 Rockville Pike, North Bethesda, MD. From the moment I arrived, his professionalism and friendly demeanor put me at ease. His attention to detail was remarkable, and it was evident that he took pride in his work. Not only did he resolve the issue I was facing, but he also took the time to explain the process and answer all of my questions patiently.His knowledge and skills were so -inspiring, and it was evident that he was an expert in his field. His outstanding customer service skills stood out. He showed genuine concern for my satisfaction and ensured I was comfortable with the outcome. His friendly and approachable nature made it a pleasure to work with him, and I felt confident that I was in capable hands throughout the process.It is not often that one encounters such exceptional service. I want to thank Mr. Jeff for his professionalism and expertise in ensuring that I find the right mattress for my needs. He is an asset to this profession, and I know that others will benefit greatly from his skills and exceptional service.
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June 2023 by Valerie P
Sean and Jeff helped us find the best mattress and get an amazing price. They were so helpful and kind! I would recommend them 100%.
