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October 2023 by Aujanae Oliver
These people are partnered with covercare and provided terrible customer service. I want my full refund and its been 1 week & have not received it. They came out the 1st time without providing a time frame or a call then performed a poor inspection because they told me only patching and 3 pieces were needed and that is what I agreed to. However, they came out a 2nd time no heads up of what day or time and completely took our cover off the tracks & tried to state the job was completed and falsely charged my card. When I finally got someone on the phone after having to call multiple times, Jason said that he'd contact me back via phone call and still has not! Now in an email they are ONLY trying to refund me $200 but also provide me a pathetic explanation and a new quote charging thousands more. Had they performed their job right the first time I would most definitely told them no for their services and overcharging because they are trying to get over on me. DO NOT CHOOSE EITHER COMPANIES. The other reviews have to be friends and family members of theirs because this has been a terrible ongoing experience.
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August 2023 by Kitty R.
Terribly unreliable. Constant mistakes with basic pool maintenance, overcharging $$ billing. We had been warned about Pooltek awful communication and poor service, now regret we didn't listen to our neighbors.
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April 2023 by Ryan Smallcomb
Look elsewhere -I requested an estimate on replacing pool lights today (April 24th) and this was the response -I’d be happy to take a look at this for you, but our schedule does not have any openings in it for new customers until after July 4th. If that is a game changer let me know and I’ll save my time. If you don’t mind waiting let me know your address and I’ll send a technician by to take a look at this.
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October 2022 by Cynthia W.
Pooltek lost their main guy as he moved in June. After that time my pool was not cleaned properly. Never brushed one time after he left. The owner came to my house and said he was sorry, but the service continued the remainder of the summer with my pool very dirty the day they were there even. I had pool service once a week. My pool should have been perfect. See the pictures the day after they serviced my pool. The moldy stuff clearly was there awhile. They are the worst pool service I have ever used.
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June 2022 by Thomas Y.
We've used Pooltek for pool opening/closing, and weekly service for several years, and they're awesome. Super-responsive, and competent. However, their work restoring our pool after a vicious storm was unbelievable. The water turned black from mulch that ran into the pool, and we had a huge family party in 3 days. Within 36 hours the pool was crystal clear, as if it never happened. Pooltek is AMAZING!
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May 2022 by sean sornsin
Top-notch in everything they have done from opening, closing, cleaning, repairs and new equipment installs. Highly recommend Pool Tek for your needs in all facets of pool ownership. Dependable and professional. Ask for Ted as he's outstanding!
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September 2021 by J B
Pool Tek been serving our pool for over 20 years. They are dependable, friendly, reasonably priced and always conduct themselves professionally with a smile!If you want good service and they're the pool company for you!
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August 2021 by Master Graphics
When their truck shows up (always on time, I might add!) I am always confident that when it leaves, the job will be done. And done right.Easy people with whom to do business.
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August 2021 by Gina LaBorde
Great service wonderful honest helpful #gs5secondreview #the6
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June 2021 by Evelyn Ingraham
New customer with Pooltek here.I called initially due to my leaking pool pump. They were out within two days! The team even worked late so I wouldn’t have to wait another day. I also had a pretty bad algae issue. Pooltek had a team at my house handling it everyday for a week straight to get my water beautiful.The techs in the field were all so kind & took the time to explain things to me. I appreciated this the most.Based on this excellent first impression, they are now my go to pool company.
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June 2021 by Jason Cohen
PoolTek came in to finish our pool after working with other pool builders (who all proved to be incompetent). The team at PoolTek came in with a great attitude and a fair price and got the project finished for us. They were accommodating our specific requests and requirements and we're extremely happy with the outcome. Definitely planning on using PoolTek for pool service moving forward.
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April 2021 by Tim W.
We couldn't be happier with POOLTEK and their crew! Jeff has been super patient with us and the crew just spent the last few days here resetting coping, replacing tiles and pouring a large slab of deck- all of which came out perfectly! All of the crew were clearly experienced, diligent and friendly.They also helped us with the installation of a new pool heater and some of the associated issues, also all looks great. We've been using them for a few years for open/closing, and they gave us a very competitive bid on this larger work- then followed through on it all with no delays and in just a few days time they were done.I've attached some pictures as well, they turned our old, crusty pool area into a beautiful new backyard seating area!-Tim & Maria,Silver Spring, MD
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April 2021 by Robin G.
Left message and spoke to someone about receiving an estimate. Never heard back. Non responsive.
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January 2021 by Joshua Z.
They've been taking care of my pool for 4 years now and I'm a very satisfied customer. They have been responsive to all issues and are very easy to work with.
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June 2020 by Gideon Sasson
I selected this company because of the reviewsin particular the response of the owner to the one, one star review. They were very responsive, I called in the afternoon, and they schedule a visit to asset the issue for the next morning. The owner came to see the pool and quickly determined the cause, gave me the opportunity to buy the parts online or use their services, after a quick assessment I decided to use their services. They came in that same day in the afternoon and performed the service. The technician did not realize that he installed the cover of our filter facing the wrong way, I emailed the company Friday after close. 8:30 AM Monday a crew was over, they adjust the filter, checked my water, cleaned my pool and left me smiling. The owner was also quick in emailing me. I highly recommend this company, they truly care about service, they are reasonably priced and very responsive.
