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“George is AMAZING! Very kind, fast,and definitely knows what he’s doing!! I have been banking here for 10 years gone through a lot of people and he is definitely the man to go to!!”
“Alexis is an absolutely incredible human being! I came to her looking for help with small business loans to help grow our business. She went over every possible option we had available, to ensure that we would make the right decision. She handles the entire process, from start to finish, and kept us at ease. She's incredibly sweet, and if you don't leave with a huge smile on your face, after talking to her, then you weren't absorbing her infectiously great personality! Cannot recommend her enough! Ask for her by name!”
“I love CCSEFCU and I tell everybody that! They come through for me every time I need them for an auto loan or personal loan. Their credit card and loan rates can't be beat! The customer service is great from the tellers to the loan manager. I'm truly grateful to be a member of this credit union!”
“It was a pleasure working with Shamira from the Elkton Mall Branch after having a bad experience (Less than 1 star if I was rating the North East branch).Shamira fit us in on a Saturday since my mother was visiting from out of town and had to head home. We had tried to get into the North East Branch early Friday and despite no one in the lobby, 4 tellers with no one at the counter, no one in the drive through and one employee in an office working with a customer, none of the employees could assist with opening a savings account except the lone employee in the office working with the only customer in the branch and that employee was supposedly booked for the rest of the day and Saturday also.When we called the PNC at the mall in Elkton, we were lucky to speak to Shamira who squeezed us in on Saturday so my Mom could get back home since she was already delayed a day. She greeted us the next day at 10am with genuine kindness and was very helpful and made sure she knew exactly what my Mom was wanting and helped us get things setup. We did run into some system issues; however, Shamira calmly suggested options where my Mom could still head home and I came back on Monday and finished setting the account up.PNC needs more Shamira's at their other branches or they need her to Train customer service to their cashiers. I know that there are different roles that people hold; however, when staffing a branch, there should be more emphasis on cross-training employees or staffing appropriately (especially on a Friday) for potential walk in's needing services that result in long term business for the branch so they aren't turned away and there is potential for lost business.If it was my choice, I would have chosen a different bank; however, my Mom does business with PNC back home in Pennsylvania and wanted to try another branch.Because of Shamira, I am glad my mom suggested we try another branch.”
“Started my Business with this Bank. Glad I did excellent friendly customer service Danielle is a life saver. Kelly and Beverly are amazing. They service all your Commercial and Residential Banking needs.”
“All of the tellers in Cecil Bank (Rising Sun location) have been consistently helpful and pleasant. This is the best bank with which I have ever partnered. I appreciate them all.”
“The people working are very kind and I haven't had problems with them. We use to go m&t that use to be in big elk mall in acme but when they closed that one we started going to this one and I haven't had any issues or problems with them.”
“I love Cecil Bank it is in a small town and has that small town feel. Tellers always greet you by name and have a personal relationship with its customers. There is no comparison that this bank is so much more inviting than the bigger branches with numerous sites.”
“Will, you ROCK! Thanks for all your help with setting up our business account. I really look forward to seeing how our small family business can grow with PNC's support.”
“I just do not understand why....they are closing in October...Very inconvenient....very very....what happened to customer service....Not Good...i Don't like it Closing...at all been a Customer for a very long-time...good day”
“Tracy is amazing at building and keeping relationships with local community businesses. I was disappointed to learn that she moved on from the bank but was even more excited to find out that she returned. She is always willing to take your phone call and make your banking experience easy and efficient. We bank with Howard because of her. Thank you Tracy!!”
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“I have been doing business with Cecil Bank for several decades, without a single problem. Every person, from the manager to the drive-thru teller, strives to maintain excellent customer service. Although I've moved out of state, I remain a faithful customer, as their service cannot be matched. There's always the occasional bump in the road of life. But, the negative comments targeting " the ladies" of the bank are inconsistent with the truth, misogynistic, and lack emotional maturity. Thank you, Cecil Bank, for helping me, someone without much money, as though my concerns & related business were of the utmost importance. So, I am happy to give the North East branch of Cecil Bank, well-managed by Cindy, SIX WELL-EARNED STARS! Thanks for being in my corner!☮️Philly Endorsed ©??????”