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November 2023 by matt sheldrick
A great local mechanic , fair prices, good service and are always 100% honest with you on what has to be done. My wife’s car and my car go to Crouch?
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October 2023 by C Morris
Crouch Automotive helped us out when we were travelling in the area and had car issues. They made room in their busy schedule to fit us in and did a fabulous temporary fix to our splash shield so that we could continue to our destination several hours away. Friendly and very honest. We are very appreciative and only wish we lived in the area so we could service our vehicles there.
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October 2023 by Priscilla D.
I have had a few issues with my Jetta.. they have been amazing fixing my baby!! My ol Betsy has taken us far. I'm looking forward to continue business. Thank you for fixing our ride when needed
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September 2023 by Connie J.
I have nothing but high praise for the entire Crouch team in North East. I was 40 miles away from my home and very unfamiliar with this part of town. All were very professional and polite. When I came in and presented my issue, they were able to get my vehicle looked at in about 30 minutes. Others were awaiting service that had appointments. They were able to pinpoint my issue and remove all error codes. My vehicle runs very smoothly. Thank you Crouch family!Services: Auto engine diagnostic
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August 2023 by Heide Braley
A great mechanic in North East, MD. They are excellent in communications and keeping service records. Highly recommend their services.
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July 2023 by Johnathan R.
Feel like I was robbed. $478.39 for a simple serpentine belt, oil change, and code reading- $57.43 to plug in an OBD2 scanner to read a simple code is absolutely ridiculous. I'll never go to this garage again, and it's sad because I've had work done here multiple times before.
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June 2023 by Michael Bailey
Had a blow out of a tire on my vehicle. The folks at Crouch were able to get me in and fixed up right away. Appreciate the quick fix and personalized attn.Service: Steering & suspension repair
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June 2023 by The Traveler
Had a blow out of a tire on my vehicle. The folks at Crouch were able to get me in and fixed up right away. Appreciate the quick fix and personalized attn.Service: Steering & suspension repair
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April 2023 by Staci Mitchell
Wow, what great service! Dropped my “new to me” car off for an oil change and was greeted by two extremely pleasant and helpful staff members! I received a phone call about an unusual problem with my car and they sent me pictures and assured me they would see what they could do! A little while later I got the call my car was done and the crazy problem was resolved! The price was extremely fair! To top off the whole service, I got in my car and found the floor protected but surprised to find my seat, steering wheel and blinker covered! How great to know they treat your car with such care!Thanks for a great first service with Crouch! We will definitely bring all our cars to you!
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March 2023 by Nate & Emily Husfelt
Crouch Automotive is great! The ladies in the office were amazing and so easy to talk to! Their prices were competitive to other shops I've been too! They have completed multiple services on many of our vehicles, anywhere from trucks to cars from Fords to Chevys. If you need auto repair or just general maintenance give them a call!!
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March 2023 by Sam Dixon
I started using Crouch Auto last year and now have my oil changed there every time. Tina at the Rising Sun location is awesome and they remember you when you call back to set up an appointment. You're not just another face. Prices are great and I'm always needing the "Biggie Special" of the Month. I highly recommend you take your car to Crouch!Services: Tires
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March 2023 by Jonathan Goldstein
An absolutely amazing experience. I was driving to DC from NYC when a battery light came on. By a miracle I pulled into Crouch with my emergency and the staff was courteous and friendly. In less than an hour, they had replaced my alternator and had me back on the road. I would use them for everything if I lived nearby as Crouch is an family owned style garage that you imagine, except it is a reality. Jose handled the intake and Kevin was the lifesaver in the bay with my 2000 lexus rx300.Thanks for getting me put back on the road with no delay to my trip.
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February 2023 by David Clements
If I could give negative stars I would. In all it cost me about $1500 to have an new shop repair everything they damaged but may be a lot more in the future, not to mention being threatened by the manger when asked about the problems. I had them work on two of my cars at the same time. The first car they left a bungy cord rapped around the brake line after they replaced the front hubs for a shake. I took it back as it wasn't fixed, they tried to charge me again for a diagnostic when it was never fixed the first time. It was also evident they never did the second diagnostic or they would have found the cord they lefts around the brake line. Also the alignment was never set right I had to have it done again at a different shop. The other car, this is a big one. I had them replace a differential, converting it from single drive to Posi. I gave them two sets of bearings as it was unclear to me what ones were needed , They used the same bearings on both sides. If they would have looked when thay took it apart they would have notices they needed one of each bearing, not two of the same. I complained about a low noise. The manager got very aggressive and threatened by the manager and told me it was prefect. I took it to another shop they found Crouch installed the wrong bearing in the wrong spot, This allowed the ring and pinion to float apart, causing minor tooth damage to the ring and pinion gears, also pushing out the outer side seal causing all the oil to drain out. I was lucky in that I took it right away to a new shop. On my way to the new shop the car started to smoke. I was right by an OEM service center so I turned in ASAP as it seems the car was almost on fire. Crouch had over serviced the trans causing the dip stick tube to push out, throwing oil in the exhaust manifold. (yes a fire hazard), Well to some it up I still have a minor hum to the ring/pinion gears but can't find a replacement without changing the whole rear end, the fire was averted. They need to pay for the damage still. To replace the rear end will cost over $5000. They need to be shut down. Only good thing to say is the tires I bought was a decent price.Services: Wheel alignment
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February 2023 by Ben Leader
Car broke down and was quoted at over 1200!!!! When I said I was towing to another shop and wanted a printed quote it became 900!!! I towed to Mike Montgomery up the road and although he took almost 2 weeks the final price was 230 for my accessory belts. (They had stopped charging alternator). It’s just unbelievable that without a second opinion I would have been charged 1200. WHY DOES EVERY SHOP DO THISService: Engine repair
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December 2022 by Kyra Twohy
Would give the team at Crouch 100/5 stars (see below but I drive 45+ minutes to get my car serviced here)! These guys are the real deal. The whole staff is kind, honest, prompt, and just all around wonderful. I've been using them for about 2 years and they've done everything from a standard oil change to replacing my stolen catalytic converter. I recently moved further away and went to a different shop for my oil change - what a mistake! The other place wanted me to do unnecessary repairs and was upcharging at around 2x the cost. Needless to say I will be driving the extra time for Crouch's stellar service.Services: Oil change