Lowe’s for all of your home improvement needs. Stop by the local North East, MD Lowe’s to pick up gardening supplies, check out new appliances and paint colors or try out new patio furniture. We’re here to help! Customer experiences at Lowe’s vary. Some customers appreciate the helpful staff and convenient services. For example, the store offers plenty of scooters for handicapped shoppers, and staff like Noah have been praised for their helpfulness during flooring projects, making customers feel valued and supported. One customer was impressed with quick delivery and installation of a Samsung washer and dryer set, which allowed them to start laundry right away, rating the experience highly. However, there are also negative aspects reported. Some customers have faced issues with product quality, such as moldy deck material and unhelpful staff refusing to pull down overhead decking. Delivery and installation services can be inconsistent; one customer described a frustrating experience where their dishwasher was delivered but not unboxed or installed properly, leading to hassle and disappointment. Despite paying a fee, they had to unbox and dispose of the packaging themselves, and customer care offered only a partial refund or a gift card, which did not resolve their frustration. In addition, some customers find the store's product selection advantageous, such as finding affordable buckets for gardening or large bags of soil needed for planting. Despite occasional service issues, the helpfulness of staff like Noah and the availability of essential supplies make Lowe’s a go-to place for home improvement needs. Overall, Lowe’s offers a wide range of products and services, but customer experiences can vary from highly satisfied to quite frustrated depending on the specific situation.
A few years ago, I bought and loaded a bunch of lumber in my truck in the loading area. I tried to leave, but my starter died and truck would not start. One of the Lowes employees came out and took a hammer and socket extension, and tapped the starter and the truck started! I made it home. I wish I could remember his... read full comment
May 2026
Wonderful experience with helpful friendly staff. I was very impressed today
May 2026
Employees are friendly and helpful. Returns seem to be easy and no hassle. Only thing I couldn't find was a cartridge replacement for an old delta shower handle but everything else I've needed I was able to find and reasonably priced.
